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Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
1423 Resources Show all
Auckland Council/Waitematā Local Board's decision making in relation to the National Erebus Memorial
OpinionsThis complaint concerns the Government’s decision to establish a National Erebus Memorial in Dove Myer Robinson Park/Taurarua in Parnell, Auckland and, more specifically, the associated approvals and consent granted by the Auckland Council (the Council) that permit that project to proceed.OIA and LGOIMA complaints received 1 July - 31 December 2022
Complaints dataThe Chief Ombudsman publishes data on OIA and LGOIMA complaints on a six-monthly basis.FAQs about official information requests during or following extreme emergency event
Official informationThis guide answers questions about dealing with official information requests during or following extreme emergency events. It:Factsheet: Chief Ombudsman’s role examining and monitoring aged care facilities
FactsheetsNew Zealand has made an international commitment to make sure detained people are being treated in the right way and are living in a humane environment.Ombudsman Quarterly Review Summer 2023
Ombudsman Quarterly Reviews (OQR)In this issue: a first for a NZ Ombudsman at Waitangi, an illuminating piece from the architect of the Official Information Act, international news from integrity organisations in the Pacific and Australasia, new case notes and more.Removing barriers: Reasonable accommodation of disabled people in Aotearoa
Disability rightsThis guide explains what 'reasonable accommodation' is and how to do it. Available in EasyRead, Te Reo Maori and New Zealand sign language.FAQs: official information requests during a general election period
Official informationThis guide answers questions from agencies and requesters about dealing with official information requests during the general election period. It:Omission by school board to follow due process before excluding student for gross misconduct
Case notesA student was suspended by the principal on the basis of ‘gross misconduct’ after bringing alcohol to school and sharing it with another student. The Chief Ombudsman investigated whether the board followed a reasonable process in relation to the suspension hearing, and whether the decision to exclude the student was sound.Exercise of discretion to refuse request for personal information not unreasonable
Case notesA complainant made a request for information about themselves that they believed had been provided to Inland Revenue (IR) by a third party. IR provided a summary of the information it had received but refused to provide a full copy of the information, or details of who provided it.Determination of ineligibility for publicly funded healthcare was wrong
Case notesComplaint about a determination by the Ministry of Health that a person was ineligible for publicly funded healthcare as they did not meet the time criteria prescribed in the Health and Disability Services Direction 2011.Waka Tangata: APOR E-news (December 2022)
Waka TangataResources
GuidesThis page provides resources for fellow Ombudsmen and integrity institutions that may be of use in developing their own practices.Waka Tangata: APOR E-News
Waka TangataBiannual news and views from integrity organisations in the Pacific and AustralasiaChief Ombudsman’s opinion under the Ombudsmen Act
OpinionsFinal opinion on Managed Isolation Allocation SystemOIPI systemic investigation - Terms of Reference
Official Information Practice InvestigationsThese documents outline the terms of reference for Official Information Practice Investigations systemic investigation into seven agencies' compliance, processes and practices.Ombudsman Quarterly Review Spring 2022
Ombudsman Quarterly Reviews (OQR)The Spring 2022 Ombudsman Quarterly Review is out now. It includes Govt agencies receive OIA report card, Oranga Tamariki’s “litany of failures” in Malachi Subecz case, Ombudsman’s disability rights role featured at the UN, 60 years of the Ombudsman in NZ, and more.Overseas borrower liable for student loan debt when IR unable to contact them
Case notesThe Chief Ombudsman received a complaint from an overseas borrower about the way the Inland Revenue Department (IR) administered their student loan and the addition of interest and penalties that they were required to pay.Chief Ombudsman's Strategic Intentions - 2022 to 2027
Strategic intentionsAs Aotearoa New Zealand’s Ombudsman, I give effect to a number of key democratic and human rights measures aimed at safeguarding the rights of people and promoting government accountability and transparency.Chief Ombudsman's Annual Report 2021/2022
Annual reportsWatch the introduction in New Zealand Sign LanguageChief Ombudsman’s opinion under the Ombudsmen Act - Malachi Subecz
OpinionsThe Chief Ombudsman received a complaint about the actions of Oranga Tamariki in relation to the death of a young child/tamaiti, Malachi, aged five.OIA compliance and practice in Accident Compensation Corporation
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Department of Corrections 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Education 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Foreign Affairs and Trade 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Health 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Justice 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Social Development 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Ministry of Transport 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in New Zealand Customs Service 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in New Zealand Defence Force 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice at Waka Kotahi 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.OIA compliance and practice in Te Kawa Mataaho 2022
Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.