Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
1429 Resources Show all
Ombudsman Quarterly Review Autumn 2023Ombudsman Quarterly Reviews (OQR)The Autumn 2023 Ombudsman Quarterly Review is out now.
Failure by Minister to respond to three OIA requests within the statutory timeframeCase notesThe Chief Ombudsman dealt with three separate complaints in the second half of 2022 concerning delay by the Minister for Māori Development in responding to requests for official information under the Official Information Act.
Request for information about vaccination certificates for domestic useCase notesBackground On 9 October 2021, the New Zealand Council of Civil Liberties (NZCCL) sent a joint letter to the Minister for COVID-19 Response and the Prime Minister expressing concern about the civil liberties implications of the planned introdu
Unreasonable approach by INZ to the removal of the ability to support a Partnership Category visa for deemed perpetrators of family violenceCase notesIn 2018, the Ombudsman received six complaints from New Zealand citizens and residence class visa-holders about Immigration New Zealand’s (INZ’s) application of the Victims of Family Violence (VFV) visa category.
Decision to decline a character waiver and associated visa applicationCase notesImmigration New Zealand acted unreasonably in deciding not to grant a character waiver and in subsequently declining a visa application.
Advice on the Managed Isolation Allocation System in regard to offshore seafarersOpinionsThe Chief Ombudsman received complaints from 2 offshore seafarers that they were not eligible to access the offline maritime allocation in MIQ available to other seafarers. This meant they had to use the online allocation system operated by MBIE, which proved difficult due to the nature of seafaring work.
Auckland Council/Waitematā Local Board's decision making in relation to the National Erebus MemorialOpinionsThis complaint concerns the Government’s decision to establish a National Erebus Memorial in Dove Myer Robinson Park/Taurarua in Parnell, Auckland and, more specifically, the associated approvals and consent granted by the Auckland Council (the Council) that permit that project to proceed.
OIA and LGOIMA complaints received 1 July - 31 December 2022Complaints dataThe Chief Ombudsman publishes data on OIA and LGOIMA complaints on a six-monthly basis.
FAQs about official information requests during or following extreme emergency eventOfficial informationThis guide answers questions about dealing with official information requests during or following extreme emergency events. It:
Factsheet: Chief Ombudsman’s role examining and monitoring aged care facilitiesFactsheetsNew Zealand has made an international commitment to make sure detained people are being treated in the right way and are living in a humane environment.
Ombudsman Quarterly Review Summer 2023Ombudsman Quarterly Reviews (OQR)In this issue: a first for a NZ Ombudsman at Waitangi, an illuminating piece from the architect of the Official Information Act, international news from integrity organisations in the Pacific and Australasia, new case notes and more.
Removing barriers: Reasonable accommodation of disabled people in AotearoaDisability rightsThis guide explains what 'reasonable accommodation' is and how to do it. Available in EasyRead, Te Reo Maori and New Zealand sign language.
FAQs: official information requests during a general election periodOfficial informationThis guide answers questions from agencies and requesters about dealing with official information requests during the general election period. It:
Omission by school board to follow due process before excluding student for gross misconductCase notesA student was suspended by the principal on the basis of ‘gross misconduct’ after bringing alcohol to school and sharing it with another student. The Chief Ombudsman investigated whether the board followed a reasonable process in relation to the suspension hearing, and whether the decision to exclude the student was sound.
Exercise of discretion to refuse request for personal information not unreasonableCase notesA complainant made a request for information about themselves that they believed had been provided to Inland Revenue (IR) by a third party. IR provided a summary of the information it had received but refused to provide a full copy of the information, or details of who provided it.
Determination of ineligibility for publicly funded healthcare was wrongCase notesComplaint about a determination by the Ministry of Health that a person was ineligible for publicly funded healthcare as they did not meet the time criteria prescribed in the Health and Disability Services Direction 2011.
Waka Tangata: APOR E-news (December 2022)Waka Tangata
ResourcesGuidesThis page provides resources for fellow Ombudsmen and integrity institutions that may be of use in developing their own practices.
Waka Tangata: APOR E-NewsWaka TangataBiannual news and views from integrity organisations in the Pacific and Australasia
Chief Ombudsman’s opinion under the Ombudsmen ActOpinionsFinal opinion on Managed Isolation Allocation System
OIPI systemic investigation - Terms of ReferenceOfficial Information Practice InvestigationsThese documents outline the terms of reference for Official Information Practice Investigations systemic investigation into seven agencies' compliance, processes and practices.
Ombudsman Quarterly Review Spring 2022Ombudsman Quarterly Reviews (OQR)The Spring 2022 Ombudsman Quarterly Review is out now. It includes Govt agencies receive OIA report card, Oranga Tamariki’s “litany of failures” in Malachi Subecz case, Ombudsman’s disability rights role featured at the UN, 60 years of the Ombudsman in NZ, and more.
Overseas borrower liable for student loan debt when IR unable to contact themCase notesThe Chief Ombudsman received a complaint from an overseas borrower about the way the Inland Revenue Department (IR) administered their student loan and the addition of interest and penalties that they were required to pay.
Chief Ombudsman's Strategic Intentions - 2022 to 2027Strategic intentionsAs Aotearoa New Zealand’s Ombudsman, I give effect to a number of key democratic and human rights measures aimed at safeguarding the rights of people and promoting government accountability and transparency.
Chief Ombudsman's Annual Report 2021/2022Annual reportsWatch the introduction in New Zealand Sign Language
Chief Ombudsman’s opinion under the Ombudsmen Act - Malachi SubeczOpinionsThe Chief Ombudsman received a complaint about the actions of Oranga Tamariki in relation to the death of a young child/tamaiti, Malachi, aged five.
OIA compliance and practice in Accident Compensation CorporationOfficial Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
OIA compliance and practice in Department of Corrections 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
OIA compliance and practice in Ministry of Education 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
OIA compliance and practice in Ministry of Foreign Affairs and Trade 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
OIA compliance and practice in Ministry of Health 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
OIA compliance and practice in Ministry of Justice 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.