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Contact the Ombudsman

Whakapā mai ki te Kaitiaki Mana Tangata

Get in touch with the Ombudsman.

Making complaints

Online form

Get help and make a complaint to the Ombudsman by using the online tool.

Get help (for the public)

Call the Ombudsman 

For general enquiries and complaints:

Freephone: 0800 802 602

Complaints to the Ombudsman about Oranga Tamariki or one of its care or custody providers: freephone 0800 184 184

Email the Ombudsman

For all complaints and enquiries:

Email: [email protected]

Send a letter

Postal address: PO Box 10152, Wellington 6143

New Zealand Sign Language (NZSL)

Details on how to contact the Ombudsman is available in NZSL on YouTube.

Contact the Ombudsman (NZSL)

Office locations

Please note that visits are by appointment only.


Level 7
70 The Terrace
Wellington 6011


Level 6
55 Shortland Street
Auckland 1010


If you have a media query, you can contact the Communications team.

If you want to make a complaint, use the contact information under ‘Making a Complaint.’ The Communications team can't help with complaints. 

Email: [email protected]

Phone: 027 275 5733

Website issues

Email: [email protected]