What the Ombudsman does
On this page
The Ombudsman handles complaints about and investigates the administrative conduct of public sector agencies, including official information requests.
They also carry out a range of roles that contribute to protecting your rights, such as monitoring places of detention, and implementing the UN Disabilities Convention.
They provide advice, guidance and training to public sector agencies, and promote awareness of their role to the wider community.
What the Ombudsman can do - in two minutes
Protecting your rights
The Ombudsman doesn't just investigate complaints. They have a range of other roles that contribute to protecting your rights and ensuring you are being treated fairly.
Improve fairness for all
The Ombudsman provides advice and guidance, offers training to public sector agencies, conducts outreach activities and speaking engagements, and works closely with their international counterparts.
The powers and functions of the Ombudsman are contained in five main pieces of legislation.