Complain for someone else
Anyone can be a representative, including whānau, a support person or a friend.
If you want someone to make a complaint for you – or you want to represent someone – you will need to provide a document with the following text:
I agree that [name of representative] can act for me in a complaint against [the organisation], and provide and receive information about the complaint.
[Name and address of the person the complaint is about]
[Signature of the person the complaint is about]
You can use your own document, write these words and send us a photo or use the template at the bottom of this page.
You can upload the authorisation document when you make a complaint on this website, email it or post it.
If you’ve already sent your complaint and have a reference number, please add that.
Email: [email protected]
Post: PO Box 10152, Wellington 6143
If the person with the complaint doesn’t want a representative anymore, they can remove the authorisation at any time.
Either of you can phone, email, or send a letter saying so.