New to this site?

See what the Ombudsman website offers.

Our website is designed from the ground up to help you do what you want to do. It includes:

The home page

The front page of the site helps you reach the information and tools you need.

Home page of the website (top half)

From the top to the bottom, these are the main things you’ll see:

  • short menu at the top
  • site-wide search bar
  • help for members of the public and public sector agencies (including making a complaint)
  • what we can help with
  • OIA response calculator (see below)
  • stories about how we have helped people
  • our latest news, resources, and publications
  • a video explaining what we do, in 2 minutes
  • full menu at the bottom.

Response calculator

Use this calculator to see when a request for official information is due.

A woman's hand holding a phone with the calculator app open

It counts working days, leaving out weekends and holidays, so you know it’s accurate.

Please note: Recent statutory changes to LGOIMA response times haven't been built into this calculator. For more information about the changes to LGOIMA, please see our guide.

Remember, the due date is the allowed limit, and information should be provided as soon as is you reasonably can.

For the public

Help for members of the public

Make sure you’re in the right place, find out how to get information, or make a complaint, using the I want to help tool on this page.

Screenshot from the 'Help for the public' tool reading 'I want to ask a question or get advice'.

Choose from the available options, and we’ll tell you if you should:

  • talk to another agency (if we can't help you)
  • send a complaint to us using our online form
  • get directly in touch to ask for more help.

If you’re still not sure what to do, get in touch.

How we’ve already helped others

See some of the things we can assist with in our Stories section, including:

  • changing unfair agency policies
  • keeping the water on for a family with an unfair debt
  • getting students their marked exams.

Stories

For agencies

Help for public sector agencies

Make sure you’re getting what you need with the I want help with tool. You can also use this tool to help you make a request for training or other information. 

Screenshot from the 'Help for agencies' tool reading 'I want help with an official information request'.

Choose from the available options and we’ll point you in the right direction.

If you’re still not sure what to do, get in touch.

Guidance

You can find all our published guidance for agencies on the Resources for agencies page. This includes:

  • general OIA and LGOIMA guides
  • disability accommodation guidance
  • advice on good administration, and more.

Resources for agencies

Finding resources

Our reports, help for agencies, published case notes and more are searchable in the Resources and publications section.

Screenshot of the Resources section, showing the help text and search box.

You can search for keywords, and filter down your results in several ways using the tools on the right.

Click through to a resource to see its details and download the document.

Screenshot of the main OIA guide page, showing the title and download links.

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