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Ombudsman New Zealand
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Agency assistance

Āwhina umanga
The Ombudsman isn’t just here for when things go wrong between agencies and their stakeholders or customers. They provide advice and guidance to you before you make decisions or develop new policies and processes to reduce the likelihood of complaints being made in the future.

In this section

  • Calculator in hand showing number 20

    OIA calculator

    Use the official information calculator to calculate the response time needed from when a request was received.
  • A woman explaining something to a younger man from a book in her hand. He is listening intently. They are sitting on a bench outside at the beach.

    Resources for agencies

    See specialist guides, template letters and worksheets for agencies.
  • Man at whiteboard showing two other people how something works by pointing to diagram.

    Advice and training

    Contact the Ombudsman for help to answer questions, improve processes, and develop training.
  • A teenager and an older man walk together at the beach car park beside a road cone while talking. The older man is holding a long stick from the beach as a walking stick.

    Consulting the Ombudsman

    To build public sector capability, the Ombudsman advises and comments on legislation, policy and administrative matters.
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  • What the Ombudsman can help with
    • Complaints about government agencies
    • Requests for official information
    • Serious wrongdoing at work (whistleblowing)
    • Monitoring places of detention
    • Aged care monitoring
    • Fair treatment for disabled people
    • Monitoring COVID-19 managed isolation and quarantine facilities
    • Wider improvement
    • Children in care
  • Others who can help
    • Complaints A-Z
  • Agency assistance
    • OIA calculator
    • Resources for agencies
    • Advice and training
    • Consulting the Ombudsman
  • About the Ombudsman
    • What the Ombudsman does
    • Stories
    • Results and remedies
    • Who is the Ombudsman?
    • Who can the Ombudsman investigate?
    • Past, present and future
    • Structure
    • Careers and vacancies
    • Pūhara Mana Tangata
  • News
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