Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
12 Resources Show all
Complaints about government agencies
Pamphlets and postersThis pamphlet explains the process for complaining about government agencies.About the Ombudsman
Pamphlets and postersThis pamphlet gives an overview of the Ombudsman’s role.Disabled or Deaf? Being treated fairly by government agencies
Pamphlets and postersThis pamphlet explains what the Ombudsman does for disabled and Deaf people.Official information requests
Pamphlets and postersThis pamphlet explains what official information is, how to request it, and how the Ombudsman can help.Reporting serious wrongdoing at work (whistleblowing)
Pamphlets and postersThis pamphlet explains how to disclose serious wrongdoing in the workplace, and how the Ombudsman’s can help.Making complaints about prisons and Community Corrections
Pamphlets and postersThis pamphlet explains what the Ombudsman can do for people in prison, or on a community based sentence or order.How the Ombudsman can help
Pamphlets and postersThis pamphlet gives an overview of what the Ombudsman does in te reo Māori and English.Schools and the Ombudsman
Pamphlets and postersThis pamphlet explains the Ombudsman’s role in relation to schools.Getting support and making a complaint in the Oranga Tamariki system
Pamphlets and postersA guide to advocacy, monitoring and complaints for tamariki (children), rangatahi (young people) and their whānau (family).Expectations for OPCAT COVID-19 inspections - pamphlet
Pamphlets and postersThis pamphlet compliments the Expectations for OPCAT COVID-19 inspections to guide agencies responsible for places of detention during the COVID-19 pandemic.OPCAT inspections during COVID-19 pandemic – update and Statement of Principles poster
Pamphlets and postersThis poster compliments the set of principles provided to guide agencies responsible for places of detention during the COVID-19 pandemic. Read the full update and Statement or Principles for more information.Monitoring places of detention
Pamphlets and postersA pamphlet explaining the Ombudsman's role as a National Preventive Mechanism, what the Ombudsman looks at when monitoring places of detention, and other National Preventive Mechanisms. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin. Or, watch a short YouTube video in New Zealand Sign language called "Monitoring places of detention".