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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
78 Resources Show all
Advice on the Managed Isolation Allocation System in regard to offshore seafarersOpinionsThe Chief Ombudsman received complaints from 2 offshore seafarers that they were not eligible to access the offline maritime allocation in MIQ available to other seafarers. This meant they had to use the online allocation system operated by MBIE, which proved difficult due to the nature of seafaring work.
Auckland Council/Waitematā Local Board's decision making in relation to the National Erebus MemorialOpinionsThis complaint concerns the Government’s decision to establish a National Erebus Memorial in Dove Myer Robinson Park/Taurarua in Parnell, Auckland and, more specifically, the associated approvals and consent granted by the Auckland Council (the Council) that permit that project to proceed.
Chief Ombudsman’s opinion under the Ombudsmen ActOpinionsFinal opinion on Managed Isolation Allocation System
Chief Ombudsman’s opinion under the Ombudsmen Act - Malachi SubeczOpinionsThe Chief Ombudsman received a complaint about the actions of Oranga Tamariki in relation to the death of a young child/tamaiti, Malachi, aged five.
Chief Ombudsman’s opinion under the Ombudsmen Act - Erebus MemorialOpinionsI have found that the lack of consultation by the Ministry for Culture and Heritage/Manatū Taonga before forming a preference in August 2018 for Dove-Myer Robinson Park/Taurarua as the site for the National Erebus Memorial was unreasonable.
Chief Ombudsman’s opinion under the Ombudsmen Act - Taihape Area SchoolOpinionsChief Ombudsman Peter Boshier has published a final opinion recommending an apology from the Ministry of Education over its handling of the disposal of a farm Taihape Area School used for agricultural education.
Investigation into the Health and Disability Commissioner’s assessment of three complaintsOpinionsSummary It is my opinion that the former Health and Disability Commissioner’s (HDC’s) handling of three separate complaints was unreasonable.
Request for Associate Minister's letter concerning Let's Get Wellington MovingOpinionsThe Hon Julie Anne Genter, Associate Minister of Transport (Associate Minister) sent a letter to the Hon Phil Twyford, Minister of Transport (Minister) during pre-consultation on the Let’s Get Wellington Moving (LGWM) indicative package draft Cabinet pa
Request for political consultation emailsOpinionsThe Minister of State Services refused to provide two emails that revealed the comments provided by the Green Party in response to consultation on a proposed Cabinet paper.
Investigation into Horowhenua District Council’s email quarantining practiceOpinionsBetween 2011 and 2017, the Horowhenua District Council kept a list of people whose emails were deemed to pose a risk to staff. This list included the names of some of the Council’s own elected officials.
Auckland Council’s processing of a request for official informationOpinionsI have investigated an Ombudsmen Act (OA) complaint by Radio New Zealand (RNZ) about the way in which Auckland Council processed its request for information under the Local Government Official Information and Meetings Act (LGOIMA).
Request for list of buildings whose owners had not responded to Council’s requests for information about non-ductile columnsOpinionsFollowing the 2011 Christchurch Earthquake, the Ministry of Business, Innovation, and Employment (MBIE) carried out a review to identify buildings with certain features which were suspected of having contributed to the collapse of the Canterbury Television (CTV) building and the loss of 115 lives.
Request for information about staff grievances and allegations of bullyingOpinionsSam Sherwood, on behalf of Stuff, made a request to Selwyn District Council for information about staff grievances and allegations of bullying.
Investigation into aircraft landing limits on Ngapunatoru PlateauOpinionsTo address the growing tourist demand for scenic aircraft landings, in February 2016 the Department of Conservation decided to ‘trial’ raising the daily aircraft landing limits on the Ngapunatoru Plateau. The Ombudsman decided this was unreasonable as it didn't comply with their management plan for the park.
Chief Ombudsman’s opinion on OIA requests about Operation BurnhamOpinionsFollowing the publication of the book Hit & Run in March 2017, a number of people made requests under the Official Information Act (OIA) to the New Zealand Defence Force (NZDF) for information about Operation Burnham.
Investigation into Ministry of Health offer of ex gratia paymentOpinionsOn 27 October 2016, I concluded an Ombudsmen Act investigation into a complaint by Cliff Robinson about the decision of the Ministry of Health’s Individual Review Panel to reduce Mr Robinson’s Funded Family Care from 40 hours a week to 29.5.
Investigation into Miramar Central School seclusion complaintOpinionsIn October 2016, I announced my intention to investigate the use of seclusion in schools.
Request for document related to coalition negotiations between Labour and New Zealand FirstOpinionsTwo complaints were received under the Official Information Act 1982 (OIA), about the decision by the Prime Minister, the Rt Hon Jacinda Ardern, not to release certain information relating to the coalition negotiations between the Labour Party and New Z
Investigation into Ruru School seclusion complaintOpinionsIn July 2015, Mr and Mrs M complained to the Ombudsman about the alleged abuse of their son N and other students, by staff at Ruru. Their concerns included that N was secluded in a room that Ruru referred to as its ‘safe area’.
Request for information about an agency’s lease costsOpinionsThree requests were made to the Ministry of Social Development for information about the costs of leases held at its former (Bowen Street), and current (The Terrace) premises.
KiwiRail's processing of a request for official informationOpinionsIn response to public concern, I have conducted a self-initiated investigation under the Ombudsmen Act (OA) of KiwiRail’s processing of an Official Information Act (OIA) request for the Third Main Business Case (the business case).
Request for taser camera footage and tactical operations reportOpinionsThis opinion relates to a request by a current affairs producer from Television New Zealand (the TVNZ Producer) to the New Zealand Police to view taser camera footage, and for a copy of the associated tactical options report (TOR), relating to an incide
Investigation into reduction of funding for care of adult disabled childrenOpinionsMr Cliff Robinson was a plaintiff in the Atkinson v Ministry of Health case which won the right for parents of intellectually disabled adult children to be paid for the care of their children.
Request for information relating to request for inquiry into convictions of Peter EllisOpinionsDr Lynley Hood and Dr Don Brash, the complainants, requested information held by the Ministry of Justice relating to their request to the Minister of Justice, Hon Amy Adams (the Minister), for a Commission of Inquiry into the Peter Ellis case.
Investigation into SSC conduct of MFAT leaks inquiryOpinionsThis investigation was triggered by a complaint about an inquiry by the State Services Commission (SSC), which culminated in the publication of the Report to the State Services Commissioner on the Investigation into the Possible Unauthorised D
Request for health practitioner’s complaint history with HDCOpinionsThe requester, a reporter at the Otago Daily Times (ODT), sought details of complaints made to the Health and Disability Commissioner (HDC) against a midwife.
Request for information relating to the business case for Wiri PrisonOpinionsMax Rashbrooke asked the Department of Corrections (the Department) for copies of reports to Government entitled ‘Business Case Prison Capacity Supply & Procurement 2010 – 2019’ (First Business Case) and ‘Detailed (Stage Two) Business C
Request for surgical complications dataOpinionsThe New Zealand Herald made a request to five District Health Boards (DHBs) for information about the nature and outcomes of public hospital work by cardiothoracic surgeons and neurosurgeons.
Investigation into availability of FairWay Reviewers’ Benchbook under the Official Information ActOpinionsA requester asked FairWay Resolution Ltd (FairWay) for a copy of a FairWay document known as the Reviewers’ Benchbook.
Investigation into prisoner's right to exercise at Auckland PrisonOpinionsThe complainant, Mr Arthur Taylor, was held in Auckland Prison’s D Block. In August 2014, he made a complaint that the Department of Corrections (the Department) was denying D Block prisoners the opportunity to exercise in the open air.
Investigation of limited access to Ministry of Health influenza vaccine adverse reaction reportsOpinionsThe complainant, Mr Ron Law, requested information held by the New Zealand Medicines and Medical Devices Safety Authority (Medsafe), a Ministry of Health business unit, concerning adverse reactions to influenza vaccines in 2010 and 2011.
Legal professional privilege outweighed by significant public interest in release of informationOpinionsHealth researcher Professor Cindy Farquhar complained about a decision made by the Ministry of Health (the Ministry) to refuse her request for a copy of two legal opinions, one from Health Legal, the other from Crown Law (the legal opinions).