Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
1562 Resources Show all
Request for official information about conditions of prison rooms
Case notesAra Poutama Aotearoa Department of Corrections failed to communicate a decision on a request by a prisoner for official information within the statutory timeframe.Submission on the Inquiry into the aged care sector’s current and future capacity to provide support services for people experiencing neurological cognitive disorders
SubmissionsThank you for the opportunity to provide a submission on this inquiry.School Board acted unreasonably by failing to adequately communicate reasons
Case notesThe Chief Ombudsman found the Cashmere High School Board did not act unreasonably in declining enrolment for out-of-zone student.School Board decision to exclude student unreasonable
Case notesChief Ombudsman investigation identified significant issues around decision making and record keeping by St Peter’s College School Board.The Independent Monitoring Mechanism (IMM) Terms of Reference
Disability rights projectsThis page contains more information about the membership of the IMM and how it operates. The IMM's Terms of Reference is also available in:Submissions of the Chief Ombudsman on the review of adult decision-making capacity law
SubmissionsThe Chief Ombudsman has made submissions for the review conducted by Te Aka Matua o te Ture | Law CommissionSubmission on Education and Training Amendment Bill
SubmissionsThis submission was made to the Education and Workforce Committee on 25 July 2024.Advice provided to Ministers regarding the Fast-track Approvals Bill
OpinionsThe Department refused this request under section 18(d) of the Official Information Act (OIA) as the information requested was soon to be made publicly available. I have formed the final opinion that the Department’s decision was not lawful.Requests for information about smokefree legislation
Case notesThe Chief Ombudsman received complaints from two requesters concerning decisions by the Associate Minister of Health (Associate Minister) on their requests for information about the Smokefree Environments and Regulated Products (Smoked Tobacco) Amendment Act 2022 and its proposed repeal. The requests also covered information on tobacco and vaping policies.Report on an announced follow up inspection of Henry Rongomau Bennett – Waiora Waikato Hospital, Hamilton
OPCAT reportsFrom 24 to 26 May 2022, three teams of two Inspectors – whom I have authorised to carry out visits to places of detention under COTA on my behalf – made announced three-day inspections to Puna Maatai, Puna Awhi-rua, and Puna Poipoi Wards at Henry Rongomau Bennett Centre.Report on an announced follow up inspection of Te Whetu Tawera – Auckland City Hospital
OPCAT reportsFrom 23 to 25 August 2022, two Inspectors – whom I have authorised to carry out visits to places of detention under the COTA on my behalf – made an announced three-day inspection to Te Whetu Tawera.Report on an announced follow up inspection of Ward 6C, Dunedin Hospital
OPCAT reportsOn 6 and 7 September 2022, two Inspectors - whom I have authorised to carry out visits to places of detention under COTA on my behalf - made an announced two-day inspection of Ward 6C, Dunedin Hospital.Report on an announced follow up inspection of Te Whare Oranga Tangata o Whakaue Unit, Rotorua Hospital
OPCAT reportsFrom 23 November 2021, a team of two Inspectors – whom I have authorised to carry out visits to places of detention under the COTA on my behalf – made an announced two-day inspection to the Unit.Report on an announced follow up inspection of Ward 9A, Wakari Hospital, Dunedin
OPCAT reportsFrom 27 to 30 September 2022, two Inspectors - whom I have authorised to carry out visits to places of detention under COTA on my behalf - made an announced four-day inspection to Ward 9A at Wakari Hospital, Dunedin.Report on an announced follow up inspection of Ward 9B Wakari Hospital, Dunedin
OPCAT reportsFrom 26 to 30 September 2022, two Inspectors – whom I have authorised to carry out visits to places of detention under the COTA on my behalf – made an announced five-day inspection to Ward 9B at Wakari Hospital in Dunedin.Report on an announced follow up inspection of He Puna Waiora Mental Health Inpatient Unit, North Shore Hospital Campus
OPCAT reportsBetween 23 and 26 August 2022, two Inspectors – who I have authorised to visit places of detention under COTA on my behalf - made an announced four-day inspection of the He Puna Waiora Mental Health Inpatient Unit.Report on an announced targeted inspection of Ngā Rau Rākau, Hawke’s Bay Fallen Soldiers’ Memorial Hospital
OPCAT reportsFrom 23 November 2021, a team of two Inspectors - whom I have authorised to carry out visits to places of detention under COTA on my behalf - made an announced two-day inspection to the Unit.Report on an announced targeted inspection of Te Puna Waiora, Taranaki Base Hospital
OPCAT reportsFrom 29 September 2021 a team of two inspectors – whom I have authorised to carry out visits to places of detention under the COTA on my behalf – made an announced two-day inspection to Te Puna Waiora.Report on an announced follow up inspection of the Inpatient Mental Health Unit - Southland Hospital
OPCAT reportsFrom 24 January 2023, three Inspectors – whom I have authorised to carry out visits to places of detention under the COTA on my behalf – made an announced four-day inspection to the Inpatient Mental Health Unit at Southland Hospital.Report on an announced targeted inspection of Te Whare Awhiora, Gisborne Hospital
OPCAT reportsFrom 27 October 2021, a team of two Inspectors – whom I have authorised to carry out visits to places of detention under COTA on my behalf – made an announced two-day inspection of Te Whare Awhiora, Gisborne Hospital.Report on an unannounced inspection of Kingsley Mortimer Unit, North Shore
OPCAT reportsFrom 6 to 10 March, a team of two Inspectors - whom I have authorised to carry out visits to places of detention under COTA on my behalf - made an unannounced five-day inspection to the Kingsley Mortimer Unit.Complaints about government agencies
Pamphlets and postersThis pamphlet explains the process for complaining about government agencies.About the Ombudsman
Pamphlets and postersThis pamphlet gives an overview of the Ombudsman’s role.Disabled or Deaf? Being treated fairly by government agencies
Pamphlets and postersThis pamphlet explains what the Ombudsman does for disabled and Deaf people.Official information requests
Pamphlets and postersThis pamphlet explains what official information is, how to request it, and how the Ombudsman can help.Reporting serious wrongdoing at work (whistleblowing)
Pamphlets and postersThis pamphlet explains how to disclose serious wrongdoing in the workplace, and how the Ombudsman’s can help.Making complaints about prisons and Community Corrections
Pamphlets and postersThis pamphlet explains what the Ombudsman can do for people in prison, or on a community based sentence or order.How the Ombudsman can help
Pamphlets and postersThis pamphlet gives an overview of what the Ombudsman does in te reo Māori and English.Schools and the Ombudsman
Pamphlets and postersThis pamphlet explains the Ombudsman’s role in relation to schools.Waka Tangata: APOR E-news (June 2024)
Waka TangataNews and views from integrity organisations in the Pacific and Australasia.Finance and Expenditure Committee’s Inquiry into climate adaptation
SubmissionsThis submission was made to the Finance and Expenditure Committee on 13 June 2024.Submission on the Local Government (Water Services Preliminary Arrangements) Bill
SubmissionsOmbudsman's submission on the Local Government (Water Services Preliminary Arrangements) Bill I write to you on behalf of the Chief Ombudsman, Peter Boshier.