Resources and publications

Ngā rauemi me ngā tānga

Search our guidescase notesopinionsreports and other information. Our resources and publications can also be searched by date and other options. 

Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic. 

  • Ombudsman Quarterly Review Autumn 2020

    Ombudsman Quarterly Reviews (OQR)
    In this issue: how our Office responded to lockdown COVID-19 inspections of prisons and care homes complaints resolution—avoiding a backlog Chief Ombudsman’s term renewed.
  • Criteria for OPCAT COVID-19 inspections - pamphlet

    Pamphlets and posters
    This pamphlet compliments the criteria for OPCAT COVID-19 inspections to guide agencies responsible for places of detention during the COVID-19 pandemic.
  • Upcoming OPCAT inspection by Chief Ombudsman’s team

    Factsheets
    Information for residents of a facility that is being inspected, and their family and whanau.
  • Criteria for OPCAT COVID-19 Inspections

    Factsheets
    Purpose Inspecting places of detention helps to ensure that people who are deprived of their liberty are treated humanely, and their rights are respected and protected.
  • OPCAT inspections during COVID-19 pandemic – update and Statement of Principles poster

    Pamphlets and posters
    This poster compliments the set of principles provided to guide agencies responsible for places of detention during the COVID-19 pandemic. Read the full update and Statement or Principles for more information.
  • Ombudsman Quarterly Review Summer 2020

    Ombudsman Quarterly Reviews (OQR)
    In this issue:
  • Ombudsman Quarterly Review Spring 2019

    Ombudsman Quarterly Reviews (OQR)
    In this issue: official information practice investigations highlights from our Annual Report 2018/19 whistleblowing freedom of information.
  • Orientation visits: First step in developing aged care inspections programme

    Factsheets
    Our first step in developing our new inspections programme is to familiarise ourselves with privately-run aged care facilities.
  • OPCAT aged care inspections programme

    Factsheets
  • Legal framework for Chief Ombudsman’s inspections of health & disability facilities

    Factsheets
    Inspecting places of detention helps to ensure that people who are deprived of their liberty are treated humanely, and their rights are protected and restored.
  • Ombudsman Quarterly Review - Winter 2019

    Outreach, Ombudsman Quarterly Reviews (OQR)
    In this issue:
  • Fact sheet: Aged care monitoring

    Factsheets
    This fact sheet sets out why the Ombudsman is monitoring privately-run aged care facilities, and how the monitoring will differ from existing audits and reviews. 
  • Your OIA rights and responsibilities

    Speeches
    On 13 July, Chief Ombudsman Peter Boshier addressed around 800 delegates at the New Zealand School Trustees Association’s annual conference. Here is his speech. 
  • Ombudsman Quarterly Review - Autumn 2019

    Ombudsman Quarterly Reviews (OQR)
    The Autumn 2019 edition of the Ombudsman Quarterly Review is here now.
  • Fact sheet: Oranga Tamariki

    Factsheets
    This fact sheet explains the Ombudsman's role in relation to complaints made against Oranga Tamariki. Also available in Easy Read format.
  • Ombudsman Quarterly Review Summer 2019

    Ombudsman Quarterly Reviews (OQR)
    The Summer 2019 edition of the Ombudsman Quarterly Review is here now. Read about: what guidance materials people told us they use from our website; some of the questions we were asked at this year’s select committee hearing; which former staff member was awarded a knighthood.
  • Fact sheet: Accident Compensation Corporation

    Factsheets
    This fact sheet explains the Ombudsman's role in relation to complaints made against the Accident Compensation Corporation (ACC). Also available in Easy Read format.
  • Fact sheet: Earthquake Commission

    Factsheets
    This fact sheet explains the Ombudsman's role in relation to complaints made against the Earthquake Commission (EQC). Also available in Easy Read format.
  • Fact sheet: Immigration New Zealand

    Factsheets
    This fact sheet explains the Ombudsman's role in relation to complaints made against Immigration New Zealand. Also available in Easy Read format.
  • Fact sheet: Inland Revenue Department

    Factsheets
    This fact sheet explains the Ombudsman's role in relation to complaints made against the Inland Revenue Department (IRD). Also available in Easy Read format.
  • Fact sheet: Work and Income

    Factsheets
    This fact sheet explains the Ombudsman's role in relation to complaints made against Work and Income. Also available in Easy Read format.
  • Making complaints about government agencies

    Pamphlets and posters
    A pamphlet explaining what the Ombudsman can do for you, the complaints process, and what happens when you make your complaint. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a short YouTube video in New Zealand Sign language called "Making complaints about government agencies".
  • Making complaints about prisons and Community Corrections

    Pamphlets and posters
    A pamphlet on making a complaint about prisons and Community Corrections. It covers: What can the Ombudsman do for you?; What happens when you make a complaint?; and the complaints process. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi.
  • Monitoring places of detention

    Pamphlets and posters
    A pamphlet explaining the Ombudsman's role as a National Preventive Mechanism, what the Ombudsman looks at when monitoring places of detention, and other National Preventive Mechanisms. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin. Or, watch a short YouTube video in New Zealand Sign language called "Monitoring places of detention".
  • Whistle-blowing: A guide to the Protected Disclosures Act

    Pamphlets and posters
    If you want to report serious wrong doing in your work place, this pamphlet explains how the Ombudsman may be able to help you. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a short YouTube video in New Zealand Sign Language called the Protected Disclosures Act and the Ombudsman's role in it.
  • Fair treatment for people with disabilities

    Pamphlets and posters
    This pamphlet provides information about the Ombudsman's role under the Disabilities Convention. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin.
  • The Ombudsman: who we are

    Pamphlets and posters
    A pamphlet explaining what the Ombudsman does. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, watch this five-minute YouTube video (in New Zealand Sign Language) on what the Ombudsman does.
  • Ombudsman Quarterly Review Spring 2018

    Ombudsman Quarterly Reviews (OQR)
    The Spring 2018 edition of the Ombudsman Quarterly Review is here now.
  • APOR conference 2018: Opening address

    Speeches
    President of the International Ombudsman Institute (IOI) and Ombudsman for the Republic of Ireland, Peter Tyndall, opened the 30th Australasian and Pacific Ombudsman Region (APOR) conference on 28 November 2018 by calling on integrity institu
  • Tackling dementia: Protecting the rights of detained people

    Speeches
    The Chief Ombudsman Peter Boshier's presentation to the Alzheimers New Zealand conference on 25 October 2018 outlined how the OPCAT provides an international platform for effecting national change to protect the human rights of some of our most vulnerable people: those with dementia who are detained in facilities.
  • Protecting the rights of detained people

    Speeches
    The Chief Ombudsman Peter Boshier's presentation to the New Zealand Aged Care Association's annual conference on 12 September 2018.
  • Ombudsman Quarterly Review Winter 2018

    Ombudsman Quarterly Reviews (OQR)
    The winter 2018 edition of the Ombudsman Quarterly Review is here now.