Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
60 Resources Show all
Information for residents' point of contact: Upcoming inspection by the Chief Ombudsman’s team
FactsheetsIntroduction The Chief Ombudsman, Peter Boshier, would like to let you know that some of his staff will soon be at this facility to carry out one of his inspections.Ombudsman Quarterly Review Winter 2021
Ombudsman Quarterly Reviews (OQR)The Ombudsman Quarterly Review (OQR) for Winter 2021 is out. In this edition:Managed Isolation and Quarantine (MIQ)
FactsheetsThis fact sheet focuses on complaints about MBIE’s acts and decisions that affect people in relation to MIQ.Legal framework for Chief Ombudsman’s inspections of health & disability facilities
FactsheetsInspecting places of detention helps to ensure that people who are deprived of their liberty are treated humanely, and their rights are protected and restored.Waka Tangata: APOR E-news (June 2021)
Waka TangataOmbudsman Quarterly Review Autumn 2021
Ombudsman Quarterly Reviews (OQR)The OQR for Autumn 2021 is out. In this issue:Ombudsman Quarterly Review Summer 2021
Ombudsman Quarterly Reviews (OQR)The OQR for summer 2021 is out. In this issue:Waka Tangata: APOR E-news (December 2020)
Waka TangataOmbudsman Quarterly Review Spring 2020
Ombudsman Quarterly Reviews (OQR)The OQR for spring 2020 is out. In this issue:Info sheet for detainees in MIQ facilities
FactsheetsThis information sheet is for people detained in a managed isolation and quarantine (MIQ) facility and sets out what is involved in an inspection by the Chief Ombudsman.Ombudsman Quarterly Review Winter 2020
Ombudsman Quarterly Reviews (OQR)The OQR for winter 2020 is out. In this issue:OPCAT: Ombudsman and IPCA are visiting court facilities
OPCAT projects, FactsheetsOmbudsman and IPCA are visiting court facilities Update: August 2020Waka Tangata: APOR E-news (June 2020)
Waka TangataOmbudsman Quarterly Review Autumn 2020
Ombudsman Quarterly Reviews (OQR)In this issue: how our Office responded to lockdown COVID-19 inspections of prisons and care homes complaints resolution—avoiding a backlog Chief Ombudsman’s term renewed.Expectations for OPCAT COVID-19 inspections - pamphlet
Pamphlets and postersThis pamphlet compliments the Expectations for OPCAT COVID-19 inspections to guide agencies responsible for places of detention during the COVID-19 pandemic.OPCAT inspections during COVID-19 pandemic – update and Statement of Principles poster
Pamphlets and postersThis poster compliments the set of principles provided to guide agencies responsible for places of detention during the COVID-19 pandemic. Read the full update and Statement or Principles for more information.Upcoming OPCAT inspection by Chief Ombudsman’s team
FactsheetsInformation for residents of a facility that is being inspected, and their family and whanau.Expectations for OPCAT COVID-19 Inspections
FactsheetsPurpose Inspecting places of detention helps to ensure that people who are deprived of their liberty are treated humanely, and their rights are respected and protected.Ombudsman Quarterly Review Summer 2020
Ombudsman Quarterly Reviews (OQR)In this issue:Waka Tangata: APOR E-news (December 2019)
Waka TangataOmbudsman Quarterly Review Spring 2019
Ombudsman Quarterly Reviews (OQR)In this issue: official information practice investigations highlights from our Annual Report 2018/19 whistleblowing freedom of information.Orientation visits: First step in developing aged care inspections programme
FactsheetsOur first step in developing our new inspections programme is to familiarise ourselves with privately-run aged care facilities.OPCAT aged care inspections programme
FactsheetsOmbudsman Quarterly Review - Winter 2019
Outreach, Ombudsman Quarterly Reviews (OQR)In this issue:Fact sheet: Aged care monitoring
FactsheetsThis fact sheet sets out why the Ombudsman is monitoring privately-run aged care facilities, and how the monitoring will differ from existing audits and reviews.Your OIA rights and responsibilities
SpeechesOn 13 July, Chief Ombudsman Peter Boshier addressed around 800 delegates at the New Zealand School Trustees Association’s annual conference. Here is his speech.Ombudsman Quarterly Review - Autumn 2019
Ombudsman Quarterly Reviews (OQR)The Autumn 2019 edition of the Ombudsman Quarterly Review is here now.Fact sheet: Oranga Tamariki
FactsheetsThis fact sheet explains the Ombudsman's role in relation to complaints made against Oranga Tamariki. Also available in Easy Read format.Waka Tangata: APOR E-news (May 2019)
Waka TangataOmbudsman Quarterly Review Summer 2019
Ombudsman Quarterly Reviews (OQR)The Summer 2019 edition of the Ombudsman Quarterly Review is here now. Read about: what guidance materials people told us they use from our website; some of the questions we were asked at this year’s select committee hearing; which former staff member was awarded a knighthood.Fact sheet: Accident Compensation Corporation
FactsheetsThis fact sheet explains the Ombudsman's role in relation to complaints made against the Accident Compensation Corporation (ACC). Also available in Easy Read format.Fact sheet: Earthquake Commission
FactsheetsThis fact sheet explains the Ombudsman's role in relation to complaints made against the Earthquake Commission (EQC). Also available in Easy Read format.