Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
92 Resources Show all
Posters for Oranga Tamariki residences
FactsheetsThese posters are designed for use in Oranga Tamariki residences to raise awareness of how tamariki and rangatahi can get help from the Ombudsman.Ombudsman Quarterly Review Summer 2025
Ombudsman Quarterly Reviews (OQR)… in care legislation, and the aged care inquiry. How the Oranga Tamariki oversight system works. The Ombudsan's recent …Official information act guides and resources
FactsheetsA list of the official information support and resources referred to in The Chief Ombudsman’s reflections on the Official Information Act 1982.At a glance: Aged care monitoring observations 2021 to 2024
FactsheetsThis At a Glance gives a snapshot of what the Chief Ombudsman has seen during his visits and inspections. He has looked at what is working well, along with areas for improvement.Waka Tangata: APOR E-news (December 2024)
Waka TangataIn this edition: a message from APOR President Cook Islands Ombudsman Niki Rattle; new Taxation Ombudsman appointed in Australia; and complaints resolution continues to be a focus with many Ombudsmen having record-breaking and high numbers of people coming to them for help.Ombudsman Quarterly Review Spring 2024
Ombudsman Quarterly Reviews (OQR)In this edition of the Ombudsman Quarterly Review: a new civics teaching resource for students in schools and kura; an investigation has been announced into two Council Controlled Organisations (CCOs) and three Councils; and other recent updates on Ombudsman engagements, publications, and resources.Ombudsman Quarterly Review Winter 2024
Ombudsman Quarterly Reviews (OQR)Read about the work we have been doing such as:Complaints about government agencies
Pamphlets and postersThis pamphlet explains the process for complaining about government agencies.About the Ombudsman
Pamphlets and postersThis pamphlet gives an overview of the Ombudsman’s role.Disabled or Deaf? Being treated fairly by government agencies
Pamphlets and postersThis pamphlet explains what the Ombudsman does for disabled and Deaf people.Official information requests
Pamphlets and postersThis pamphlet explains what official information is, how to request it, and how the Ombudsman can help.Reporting serious wrongdoing at work (whistleblowing)
Pamphlets and postersThis pamphlet explains how to disclose serious wrongdoing in the workplace, and how the Ombudsman’s can help.Making complaints about prisons and Community Corrections
Pamphlets and postersThis pamphlet explains what the Ombudsman can do for people in prison, or on a community based sentence or order.How the Ombudsman can help
Pamphlets and postersThis pamphlet gives an overview of what the Ombudsman does in te reo Māori and English.Schools and the Ombudsman
Pamphlets and postersThis pamphlet explains the Ombudsman’s role in relation to schools.Waka Tangata: APOR E-news (June 2024)
Waka TangataNews and views from integrity organisations in the Pacific and Australasia.Ombudsman Quarterly Review Autumn 2024
Ombudsman Quarterly Reviews (OQR)… New guide on getting support and making a complaint in the Oranga Tamariki system. Subscribe to the Ombudsman Quarterly Review …Factsheet: Ombudsman role with Oranga Tamariki care or custody providers
FactsheetsUnder the law, the Ombudsman is able to receive complaints about the support and services provided by care and custody providers. The Ombudsman also has a role to provide guidance to care and custody providers on managing the complaints they receive.Getting support and making a complaint in the Oranga Tamariki system
Pamphlets and posters… A guide to advocacy, monitoring and complaints for tamariki (children), rangatahi (young people) and their … describes which three agencies have oversight over the Oranga Tamariki system and how to contact them. It also explains what the Oranga Tamariki system is. … Pamphlets and posters … PDF … …Ombudsman Quarterly Review Summer 2024
Ombudsman Quarterly Reviews (OQR)… Chief Ombudsman calls on the new Govt to drive change at Oranga Tamariki New website, Nau-mai.nz opens up the Ombudsman’s …Waka Tangata: APOR E-news (December 2023)
Waka TangataISSUE 12: News and views from integrity organisations in the Pacific and AustralasiaWhen to contact the Ombudsman about natural disaster insurance complaints
FactsheetsToka Tu Ake EQC provides natural disaster damage insurance for residential buildings and some residential land.Ombudsman Quarterly Review Spring 2023
Ombudsman Quarterly Reviews (OQR)In this issue the Chief Ombudsman calls for council workshops to be open by default; the Ombudsman’s new accessibility strategy; an overview of the Ombudsman’s engagements both locally and abroad; and a round up of the most popular guides on our website.Ombudsman Quarterly Review Winter 2023
Ombudsman Quarterly Reviews (OQR)The Winter 2023 Ombudsman Quarterly Review is out now. In this issue:Our children in care complaint process – adult view
Factsheets… This diagram shows how to make a complaint about Oranga Tamariki or one of its Care or Custody Providers. Alternate …Our children in care complaint process – child view
Factsheets… which is designed for children and young people in the Oranga Tamariki system. View the full version of our complaints …Waka Tangata: APOR E-news (June 2023)
Waka TangataWarm Pacific greetings from a cold and rainy Melbourne, where winter is fast approaching but, as with all Ombudsman offices large and small, in hot and cold climates, the work continues unabated.Ombudsman Quarterly Review Autumn 2023
Ombudsman Quarterly Reviews (OQR)… event The Chief Ombudsman’s role in the ‘Oversight of the Oranga Tamariki System Act 2022’ that came into force 1 May Mr …Getting ready - Oversight of Oranga Tamariki System Act implementation
Factsheets… … Factsheets … PDF … Word … Getting ready - Oversight of Oranga Tamariki System Act implementation …Factsheet: Chief Ombudsman’s role examining and monitoring aged care facilities
FactsheetsNew Zealand has made an international commitment to make sure detained people are being treated in the right way and are living in a humane environment.Ombudsman Quarterly Review Summer 2023
Ombudsman Quarterly Reviews (OQR)In this issue: a first for a NZ Ombudsman at Waitangi, an illuminating piece from the architect of the Official Information Act, international news from integrity organisations in the Pacific and Australasia, new case notes and more.Waka Tangata: APOR E-news (December 2022)
Waka Tangata