In the second phase, the researchers gathered insights directly from children and young people with care experience, as well as whānau and trusted adults. This included:
- An interactive survey with 58 care experienced children and young people
- Interviews with 29 care experienced young people, as well as whānau, foster carers, social workers, teachers, and youth workers
- Three in-depth sessions with 17 children and young people aged between 4 and 21.
- Three key themes stood out:
- Te ao Māori: Tools and communication must meaningfully recognise te ao Māori
- Accessibility: Information must be able to be understood by everyone including people with different literacy levels, impairments, and abilities
- Language matters: the word ‘complaint’ can be barrier and deter engagement with the Ombudsman.
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