Aged care monitoring
We monitor the treatment and conditions of people who are detained in health and disability facilities. This includes people living in locked aged care facilities.
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Many of the people detained in these secure units are older people and have dementia.
In June 2018, the Minister of Justice made it explicit that the Ombudsman is to monitor privately-run as well as public aged care facilities (see June 2018 Gazette notice).
This work helps fulfill New Zealand’s obligations under the United Nations Optional Protocol to the Convention Against Torture (OPCAT) to prevent torture and other cruel, inhuman or degrading treatment and punishment.
With funding now secured from 1 July 2019, a monitoring and inspection programme will be developed and rolled out incrementally over the next three years, starting with a series of orientation visits to locked units in privately-run aged care facilities to help inform the programme’s development.
The Chief Ombudsman is beginning a series of targeted inspections to provide an independent assessment of how detention facilities, including aged care facilities, are responding to COVID-19.
These provide more information about why and how these inspections will be conducted.
The Ombudsman monitors aged care facilities to prevent human rights violations occurring. They aren’t able to investigate individual complaints about private facilities.
If you want to report any concerns or make a complaint, you can do this through the Ministry of Health.