Aged care monitoring

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We monitor the treatment and conditions of people who are detained in health and disability facilities. This includes people living in locked aged care facilities.

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Many of the people detained in these secure units are older people and have dementia.

In June 2018, the Minister of Justice made it explicit that the Ombudsman is to monitor privately-run as well as public aged care facilities.

Designation of National Preventive Mechanisms – Gazette

This work helps fulfill New Zealand’s obligations under the United Nations Optional Protocol to the Convention Against Torture (OPCAT) to prevent torture and other cruel, inhuman or degrading treatment and punishment.

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With funding now secured from 1 July 2019, a monitoring and inspection programme will be developed and rolled out incrementally over the next three years, starting with a series of orientation visits to locked units in privately-run aged care facilities to help inform the programme’s development.

Chief Ombudsman Peter Boshier explains his new role inspecting secure facilities in privately-run aged care facilities.

Tēnā koutou. One of my roles as an independent Officer of Parliament is to inspect places of detention. These are places where people cannot leave if they want to.

People may be there because they are very unwell, have broken a law, or to keep themselves, or others, safe. I check that the treatment and conditions they experience meet international expectations.

In June last year, the Minister of Justice extended the places I am to inspect to include people securely held in privately-run aged care facilities.

I will be phasing in this new inspection programme over the next three years, starting with visits to a variety of facilities across the country. These are ‘orientation visits’, not inspections, and will help inform my inspection programme and assessment criteria.

These are ‘orientation visits’, not inspections, and will help inform my inspection programme and assessment criteria. I am excited at the opportunity. I believe it is a welcome addition to help safeguard vulnerable people. And it is important to get this right for all of us.

You can find out more about my inspections on my website.

Factsheet: Aged care monitoring

OPCAT aged care inspections programme

Orientation visits: First step in developing aged care inspections programme

Legal framework for Chief Ombudsman's inspections of health & disability facilities

If you have any questions, email info@ombudsman.parliament.nz.

Complaints

The Ombudsman monitors aged care facilities to prevent human rights violations occurring. They aren’t able to investigate individual complaints about private facilities.

If you want to report any concerns or make a complaint, you can do this through the Ministry of Health.

Complaints about a health and disability service

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