This At a Glance gives a snapshot of what the Chief Ombudsman has seen during his visits and inspections. He has looked at what is working well, along with areas for improvement. This At a Glance has been made for residents, and their families/whānau.
The report OPCAT Aged Care Monitoring – Chief Ombudsman’s Observations 2021-2024 summarises insights from visits to 148 aged residential care facilities from July 2021 – June 2024. The visits are guided by the Chief Ombudsman’s Expectations for the treatment and conditions of residents of secure aged care facilities, which are based on international and domestic human rights law and guidance.
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