Excerpt from the introduction
This report summarises some of the insights I have gained from visits to secure aged care facilities between 1 July 2021 and 30 June 2024.
I have structured my observations under a number of themes. Each theme includes a summary of what I observed and areas for improvement. I have chosen not to name individual facilities in this report.
By way of introduction, I first highlight some overarching observations about the secure aged care sector and provide some relevant context to the matters outlined later in this report.
Read the aged care observations at a glance
At a glance
This At a Glance gives a snapshot of what the Chief Ombudsman has seen during his visits and inspections. He has looked at what is working well, along with areas for improvement. This At a Glance has been made for residents, and their families/whānau.