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Expectations for conditions and treatment of residents in health and disability places of detention – aged care

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The Chief Ombudsman has developed these draft ‘Expectations for the conditions and treatment of residents in health and disability facilities- aged care’ (‘Expectations – aged care’) and invites your feedback on them.

This document sets out the Chief Ombudsman’s expectations for the conditions and treatment of residents in aged care facilities who cannot leave at will.

His ‘Expectations – aged care’ are intended to provide residents, their whānau, facility management and staff, Parliament, and the public with an understanding of some of the matters the Chief Ombudsman considers when monitoring aged care facilities.

These Expectations will also guide the Chief Ombudsman’s staff when conducting inspections. However, his inspections are not a ‘check list’ exercise and these Expectations are indicative only; they are not exhaustive.

This is a living document

It had previously been indicated that feedback received by 31 July 2021 would inform the Chief Ombudsman’s August update of his Expectations. The feedback received so far has been invaluable and the Chief Ombudsman wants to ensure that all feedback is properly considered. Recent COVID-19 related events, including Alert Level changes and ‘lockdown’, have of course also been significant events. This update is well underway, and will be shared here soon.

The Chief Ombudsman’s Expectations

1.     Leadership and culture

Expectation: Residents' rights are a focus at all levels of the facility. 

2.    Safety and independence

Expectation: Residents are safe and their independence is promoted.

3.    Dignity and respect 

Expectation: Residents are treated with dignity and respect.

4.    Health and care

Expectation: Residents enjoy the highest attainable standard of physical and mental health. 

5.    Living environment

Expectation: Residents live in an environment that promotes their safety, independence, dignity and health.

6.    Staffing and quality improvement

Expectation: Residents are cared for by skilled, motivated and engaged people.

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