Expectations for conditions and treatment of residents in health and disability places of detention – aged care

The Chief Ombudsman’s ‘Expectations for the conditions and treatment of residents in health and disability facilities- aged care’ (‘Expectations – aged care’) are intended to provide residents, their whānau, facility management and staff, Parliament, and the public with an understanding of some of the matters the Chief Ombudsman considers when monitoring aged care facilities.

These expectations will also guide the Chief Ombudsman’s staff when conducting inspections. However, his inspections are not a ‘check list’ exercise and these expectations are indicative only; they are not exhaustive.

Summary feedback received 

The Chief Ombudsman has previously shared a draft of his Expectations – aged care, and invited feedback on them. This feedback was invaluable, and has informed the current ‘Version 1’ of the document.

A summary of the feedback received, and how this has contributed to the Chief Ombudsman’s Expectations – aged care, is available on this page.

This is a living document

The document will be updated over time, recognising that best practice is continually evolving, and there will always be further or new areas relevant to monitoring of aged care facilities.

Note: This document was updated on 1 June 2022 to reference Ngā Paerewa Health and Disability Services Standard NZS 8134:2021, which came into effect on 28 February 2022.

The Chief Ombudsman welcomes feedback on this document at any time.

To provide feedback email [email protected] and reference the ‘OPCAT Expectations – aged care’.