Sorry, the Ombudsman is unable to help. You have rights under the Consumer Guarantees Act and Fair Trading Act. You can talk to your local Citizens Advice Bureau.
Citizens Advice Bureau
Phone
Website
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For more information, or to use the interactive widget, please go to Get help (for the public).
Sorry, the Ombudsman is unable to help. You have rights under the Consumer Guarantees Act and Fair Trading Act. You can talk to your local Citizens Advice Bureau.
Phone
Website
Sorry, the Ombudsman is unable to help. There are four separate dispute resolution schemes which deal with complaints against financial service providers. All four dispute resolution agencies are approved by the Minister of Consumer Affairs and regulated under the FSP (DRS) Act. All four have equivalent status.
Each scheme deals with different providers so look on the Financial Services Providers register to see which dispute resolution scheme your bank or financial institution is part of. These are:
Freephone
Website
Freephone
Website
Freephone
Website
Freephone
Website
Sorry, the Ombudsman is unable to help.
You may be able to complain to the Advertising Standards Authority. Their contact details are:
Advertising Standards Authority
Freephone: 0800 234 357
https://www.asa.co.nz/
You have rights under the Fair Trading Act and can talk to the Commerce Commission. Their contact details are:
The Commerce Commission
Freephone: 0800 943 600
https://comcom.govt.nz/
Sorry, the Ombudsman is unable to help. Under the Fair Trading Act, you can talk to the Commerce Commission or the New Zealand Collectors Association.
Freephone
Website
Freephone
For more information about debt collection and your rights, see the Debt Collection page on MBIE's Consumer Protection website or the Credit and debt management page on the Citizens Advice Bureau's website.
Sorry, the Ombudsman is unable to help. An Ombudsman cannot investigate an employment dispute, even where a government agency is the employer, as the employee has a right to seek a hearing by the Employment Relations Authority and the Employment Court. You will need to talk to:
Freephone
Website
Sorry, the Ombudsman is unable to help. You will need to talk to Utilities Disputes, which deals with complaints about a number of electricity and gas providers. Their contact details are:
Utilities Disputes
FreePost: 192682
PO Box 5875
Wellington 6140
Freephone: 0800 22 33 40 or (04) 914 4630
Email: [email protected]
www.utilitiesdisputes.co.nz/
Sorry, the Ombudsman is unable to help. An Ombudsman can't investigate complaints about lawyers, judges or court proceedings. Depending on what you need help with, there are several organisations that can help.
If your complaint is about a lawyer you can talk to the Lawyers Complaints Service, which is part of the New Zealand Law Society.
Postal address
PO Box 5041
Lambton Quay
Wellington 6145
Freephone
Website
If your complaint is about a legal aid lawyer you can talk to Legal Aid Complaints, which is part of the Ministry of Justice, and/or the Lawyers Complaints Service.
Provider and Community Services
Ministry of Justice
Postal address
Level 3
The Vogel Centre
19 Aitken Street
Wellington 6011
If your complaint is about a Public Defence Service lawyer, you can contact:
If your complaint is about something that happened in Court, this must be dealt with through the Court itself. You will need to talk to a lawyer. If you don't have a lawyer, you can contact your local community law centre for advice.
Complaints about the conduct of Judges may be made to the Judicial Conduct Commissioner.
Postal address
PO Box 2661, Wellington
Freephone
Website
Sorry, the Ombudsman is unable to help. You may wish to contact Telecommunications Dispute Resolution (TDR), which deals with complaints against a number of telecommunications providers.
Postal address
PO Box 5573
Wellington 6145
Freephone
0508 989898
Website
Sorry, the Ombudsman is unable to help. If you need personal information about yourself or your client, your request must be considered under the Privacy Act 1993 (PA). The Privacy Commissioner may be able to help.
The Privacy Commissioner’s contact details are:
Privacy Commissioner
PO Box 10-094
The Terrace
Wellington 6143
Freephone: 0800 803 909
Email: [email protected]
www.privacy.org.nz
The Ombudsman may be able to help you if you are looking for personal information about your or your client's company.
Read the guide about requests by corporate entities for their personal information.
The Ombudsman may be able to help with complaints against public education providers, e.g.:
The Ombudsman cannot help with complaints against private education providers, e.g. private schools and tertiary education institutions.
Find out more about how the Ombudsman looks at complaints, the investigation process, and how to make a complaint to the Ombudsman.
You should always try to resolve your complaint with the education provider first, otherwise the Ombudsman may not be able to investigate.
If you have tried to resolve your complaint with the education provider and it hasn't worked, you can ask the Ombudsman to help you resolve it by making a complaint using the online complaints form.
The Ombudsman may be able to help you.
Find out more about how the Ombudsman looks at complaints, the investigation process, how to make a complaint to the Ombudsman and complaining for someone else.
You should always try to resolve your complaint with the government agency first, otherwise the Ombudsman may not be able to investigate.
If you have tried to resolve your complaint with the agency and it hasn't worked, make a complaint using the online form.
The Ombudsman may be able to help.
New Zealand law sets out what you can request and how agencies need to respond. If you aren’t happy with the response you get, then you can complain to the Ombudsman by using the online complaints form.
See the Complaints A-Z page first to see if your issue is listed there. This page contains a list of other organisations who may be able to help you.
If not, you'll need to give a bit more information to find out if the Ombudsman can help you. Please call 0800 802 602 (+64 4 473 9533), or email [email protected].
Please email [email protected] with details of your concerns.
If you have one, include your complaint reference number.
You can request official information from Ministers, central government agencies and local government agencies.
Also see the guide on making official information requests.
The Ombudsman may be able to help you. Please call 0800 802 602 (+64 4 473 9533) or email [email protected].
If you believe there is serious wrongdoing in your workplace, see the guide on making a protected disclosure and call 0800 802 602 (+64 4 473 9533). Your details will be taken and your call returned in a confidential conversation. The Ombudsman can advise you about whistleblowing for both public and private organisations.
The Ombudsman's OPCAT inspection teams visit prisons and other detention facilities.
For more information, or to find out who else can help, please call 0800 802 602 (+64 4 473 9533).
Sorry, the Ombudsman is unable to help. There are four separate dispute resolution schemes which deal with complaints against financial service providers. All four dispute resolution agencies are approved by the Minister of Consumer Affairs and regulated under the FSP (DRS) Act. All four have equivalent status.
Each scheme deals with different providers. You will need to talk to the dispute resolution scheme your bank or financial institution is part of. These are:
Freephone
Website
Freephone
Website
Freephone
Website
Freephone
Website
Sorry, the Ombudsman is unable to help.
For more information about debt collection and your rights, see the Debt collection page on MBIE's Consumer Protection website or the Credit and debt management page on the Citizens Advice Bureau's website.
You can also talk to:
Commerce Commission
Freephone: 0800 943 600
Email: [email protected]
www.comcom.govt.nz
Sorry, the Ombudsman is unable to help. You have rights under the Consumer Guarantees Act and Fair Trading Act. You can talk to your local Citizens Advice Bureau.
Citizens Advice Bureau
Phone: 0800 367 222
www.cab.org.nz
Sorry, the Ombudsman is unable to help.
You may be able to complain to the Advertising Standards Authority. Their contact details are:
Freephone
Website
You have rights under the Fair Trading Act and can talk to the Commerce Commission. Their contact details are:
Freephone
Website
Sorry, the Ombudsman is unable to help. An Ombudsman cannot investigate an employment dispute, even where a government agency is the employer, as the employee has a right to seek a hearing by the Employment Relations Authority and the Employment Court. You will need to talk to:
MBIE, Employment Relations, Workplace Contact Centre
Freephone: 0800 20 90 20
www.employment.govt.nz
Sorry, the Ombudsman is unable to help. You may wish to contact Telecommunications Dispute Resolution (TDR), which deals with complaints against a number of telecommunications providers:
Telecommunications Dispute Resolution
PO Box 5573
Wellington 6145
Freephone: 0508 989898
Email: [email protected]
www.tdr.org.nz
Sorry, the Ombudsman is unable to help. You will need to talk to Utilities Disputes, which deals with complaints about a number of electricity and gas providers. Their contact details are:
Utilities Disputes
FreePost: 192682
PO Box 5875
Wellington 6140
Freephone: 0800 22 33 40 or (04) 914 4630
Email: [email protected]
www.utilitiesdisputes.co.nz/
Sorry, the Ombudsman is unable to help. An Ombudsman can't investigate complaints about lawyers, judges or court proceedings. Depending on what you need help with, there are several organisations that can help.
If your complaint is about a lawyer you can talk to the Lawyers Complaints Service, which is part of the New Zealand Law Society.
Postal address
PO Box 5041
Lambton Quay
Wellington 6145
Freephone
Website
If your complaint is about a legal aid lawyer you can talk to Legal Aid Complaints, which is part of the Ministry of Justice, and/or the Lawyers Complaints Service.
Provider and Community Services
Ministry of Justice
Postal address
Level 3
The Vogel Centre
19 Aitken Street
Wellington 6011
If your complaint is about a Public Defence Service lawyer, you can contact:
If your complaint is about something that happened in Court, this must be dealt with through the Court itself. You will need to talk to a lawyer. If you don't have a lawyer, you can contact your local community law centre for advice.
Complaints about the conduct of Judges may be made to the Judicial Conduct Commissioner.
Postal address
PO Box 2661, Wellington
Freephone
Website
Sorry, the Ombudsman is unable to help. If you need personal information about yourself or your client, your request must be considered under the Privacy Act 1993 (PA). The Privacy Commissioner may be able to help.
The Privacy Commissioner’s contact details are:
Privacy Commissioner
PO Box 10-094
The Terrace
Wellington 6143
Freephone: 0800 803 909
Email: [email protected]
www.privacy.org.nz
The Ombudsman may be able to help you. The Ombudsman investigates complaints against central and local government agencies, including school boards of trustees.
Call 0800 802 602 (+64 4 473 9533) or email [email protected], if you're not sure if you should make a complaint to the Ombudsman or you'd like some advice on whether the Ombudsman can help you further.
See the Complaints A-Z page first to see if your issue is listed there. This page contains a list of other organisations who may be able to help you.
If not, you'll need to provide a bit more information to find out whether the Ombudsman can help you. Please call 0800 802 602.
To find out what's happening with your existing complaint, please contact the Ombudsman by phone with your reference number if you have one.
If you are looking for personal information about your or your client's company, read the guide about requests by corporate entities for their personal information.
The Ombudsman may be able to help you. Please call 0800 802 602 (+64 4 473 9533) or email [email protected].
If your question relates to an Official Information Act request, the Ombudsman may be able to help you.
Any other questions about Police conduct have to be made to:
Independent Police Conduct Authority
Freephone: 0800 503 728
Email: [email protected]
www.ipca.govt.nz
If your complaint relates to an Official Information Act request, the Ombudsman may be able to help you.
Make a complaint about an Official Information Act request
Any other complaints about Police conduct have to be made to:
Independent Police Conduct Authority
Freephone: 0800 503 728
Email: [email protected]
www.ipca.govt.nz