Writing to complain

A guide to writing a letter of complaint. This is a teaching resource about the language of complaint. It is for teachers working with people who are not confident speaking and writing English and are free for anyone to use.  You can use the leaflets and case studies on this page to help with teaching the topics.  This is one of the resources developed by a group of New Zealand complaint handling organisations including the Ombudsman.

Based on English Language Partners New Zealand's 'Give it a go' DIY tasks and work sheets for ESOL home tutors and learners (2009).