Orientation visits: First step in developing aged care inspections programme

Ombudsman:
Peter Boshier
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English

Our first step in developing our new inspections programme is to familiarise ourselves with privately-run aged care facilities.

We will be visiting a number of facilities over the next few months. These orientation visits will help inform our approach and development of our inspection programme and the assessment criteria we will use when conducting inspections.

These visits are also a chance for us to introduce ourselves. We’re calling these visits ‘orientation visits’. We made similar visits when we were developing our other inspection programmes.

We will not produce individual reports on, or make recommendations to, the facilities we visit. Nor will we charge facilities for these orientation visits, or future inspections.

We still have a lot more work to do to develop this new inspections programme and, at this point in time, expect that reporting on inspections will start from 1 July 2021. We propose to seek feedback on our inspection assessment criteria before reporting on inspections. 

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