In this edition of the Ombudsman Quarterly Review:
- A new civics teaching resource for students in schools and kura
- An investigation has been announced into two Council Controlled Organisations (CCOs) and three Councils
- Recently released case notes on the Ombudsman’s response to government actions and decisions
- Newly published videos and fact sheets to support children in care
- Other recent updates on Ombudsman engagements, publications, and resources.
The Chief Ombudsman Peter Boshier also shares his thoughts on good complaints handling processes and the value they offer to provide transparency, accountability and opportunities for improvement.
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