In March 2008, the Ministry of Education (the Ministry) issued a “Request for Proposals for School Bus Services for contracts commencing January 2009” (the RFP) which invited tenders for school bus routes for a period of six years. In December 2009, a number of bus operators complained to the Ombudsman alleging that the Ministry had, in certain respects, incorrectly implemented the RFP. The complainants maintain that their tenders were not properly assessed.
The Auditor-General released a report in October 2009 (“How the Ministry of Education managed the 2008 national school bus transport tender process”) (the OAG Report) which extensively reviewed the process leading to the award of bus routes to bus operators. My investigation focused on particular complaints not investigated by the Auditor-General.
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