Complain about our service or a decision

Before you start

This form cannot be saved. Please have the information you need ready before you start.

For more information on making a complaint about our service or a decision, see Complaints about our work.

You will need to provide an email address we can contact you on.

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What did we do that has made you concerned?

Please be specific about what actions we took that you are concerned about, and why you are concerned.

What action are you seeking in response to your complaint?

What is the reference number for your complaint?

What was the name of the staff member you dealt with (if known)

Attach supporting documents

Optional.
Accepted formats: pdf, doc, docx, xls, xlsx, jpg, jpeg, png.
Maximum 30 files.
12 MB limit.

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