Research: Access to government information (2021)
In September 2021, the Ombudsman New Zealand commissioned a research agency, UMR, to undertake a nationwide online survey of 1,005 New Zealanders aged 18 years and over, to gauge awareness of the Official Information Act (OIA) and Local Government Official Information and Meetings Act (LGOIMA).
- Respondents’ overall perceived importance of accessing government information remained similar to last year. 83% (up 1%) declared that it was important (‘Very important’ + ‘Quite important’) that they can access government information.
- 45% of the respondents declared awareness of the Official Information Act and the Local Government Official Information and Meetings Act. This was down 5% from 2020 and 15% from 2019.
- Similar to previous years, 12% said they have tried to access information held by Ministers, central or local government information in the last three years (down 3% from 2020).
- 47% of the respondents who had tried to access information in the last three years registered as ‘Satisfied’ with their response; a 3% decrease from 2020.
- 67% (down 1%) of respondents who requested information had received it. An additional 8% were still waiting (down 5%).
- Of those who had received the information, 78% received it ‘As quickly as expected’ or ‘Faster than expected’ (up 2%).