This guide sets out the key ‘need to know’ information about good complaints handling by school boards. It also explains the Ombudsman’s role in relation to complaints about the administrative conduct of schools.
- Why have a complaints handling process?
- What should a complaints handling process look like?
- An example of a school’s complaints handling processes
- What is the Ombudsman’s role?
Further information about managing complaints opens page in this tab is available on the Ministry of Education website: www.education.govt.nz opens page in this tab
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