Cancellation of transport card and refusal to refund money stored on the card
The Ombudsman formed the opinion that AT had acted unreasonably in this instance and recommended that it apologise to the complainant and refund him $100.00.
This case note is published under the authority of the Ombudsmen Rules 1989. It sets out an Ombudsman’s view on the facts of a particular case. It should not be taken as establishing any legal precedent that would bind an Ombudsman in future.