Excerpt
From 7 October 2024 to 11 October 2024, a team of two inspectors, who have been delegated to carry out visits to places of detention on behalf of the Chief Ombudsman, made an unannounced five-day visit as part of the follow-up inspection to Te Whare Awhi Ora – Ward 11 (the Ward), an acute inpatient mental health unit. Inspectors were guided by the Chief Ombudsman’s Expectations for conditions and treatment of tāngata whai ora in health and disability places of detention.
The inspection was to follow up on the 18 recommendations made following the previous inspection in 2021 (final report date October 2023). All 18 recommendations were accepted.
Inspectors gathered and assessed a range of information, including reviewing documents, interviewing a number of people, and observing facility activities. Before leaving the facility, Inspectors met with Ward Management to outline their initial observations.