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Visiting the offices of the Ombudsman

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As Chief Ombudsman, I am committed to doing everything I can to prevent staff and visitors to my office from being exposed to the risk of COVID-19.

When New Zealand moves into the new traffic light settings on 3 December 2021, all visitors aged 12 years and 3 months or over will need to be fully vaccinated against COVID-19.

If you’re visiting an Ombudsman’s office visitors are asked to scan their My Vaccine Pass or some other acceptable proof of vaccination.

This policy applies to people wanting to talk about an issue or make a complaint, as well as our other visitors.

Please be assured none of the information about our visitors’ vaccination status will be kept.

For people who are unable to provide acceptable proof of a vaccination, we will discuss safe, alternative arrangements for engaging with us.

This may include setting up a virtual meeting, having a telephone conversation or meeting in person at a specific time and place.

My staff are observing physical distancing rules when receiving visitors.  Hand sanitiser is available at our reception and all meeting rooms.  

A reminder to please stay at home if you are unwell, have cold or flu-like symptoms or are awaiting the results of a COVID-19 test.

If you have any or questions please call us on 0800 802 602.

I will continue to review this policy as the Covid-19 Protection (Traffic Light) Framework develops.

You can arrange for your COVID vaccine certificate here:

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