Ombudsman working in accordance with Alert Level 4 regulations

Ombudsman New Zealand continues to ensure fairness for all at this time.

The Chief Ombudsman and his staff are working remotely in accordance with Alert Level 4 regulations, and continue to accept complaints and enquiries.

For people wishing to make a complaint:

You can make a complaint through the online complaints tool.

Get help (for the public)

For managed isolation and quarantine (MIQ) related complaints, please refer to the MIQ fact sheet.

For agencies:

You can contact the Ombudsman for advice and answers to your queries. Please email [email protected].

For general enquiries:

For general enquiries not related to a complaint, please see contact details below.

Freephone: 0800 802 692

Email: [email protected]

Postal address: PO Box 10152, Wellington 6143