Final opinion on HDC complaints

An opinion by the Chief Ombudsman has found that the handling of three separate complaints by the former Health and Disability Commissioner (HDC) was unreasonable.

In the opinion, published today, the Chief Ombudsman recommended the HDC apologise to the three complainants—two individuals and one provider. He also recommended the HDC reconsider its decision to take no further action in two of the cases, and develop a more comprehensive complaint-handling policy.

You can read the full opinion here.