Chief Ombudsman says Annual Report highlights significant progress
Chief Ombudsman Peter Boshier has released his Annual Report for 2017/2018. The Report shows increased clearance rates for complaints, and also a significant lift in his Office’s public profile through the release of the publication of our investigations, more guidance material, and our extensive training and assistance for government agencies.
“New Zealanders have the right to expect a lot from us. They want us to resolve complaints as early as possible; they want us to be assertive yet helpful; they should feel confident that any complaint will be dealt with fairly, robustly and confidentially”, the Chief Ombudsman said.