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Chief Ombudsman is continuing to accept complaints

Issue date:

The Chief Ombudsman Peter Boshier has responded to the Government’s decision to raise the COVID-19 Alert Level to 4 by closing his offices in Auckland, Wellington and Christchurch.

"I will continue to accept and resolve complaints and my investigations will continue. My staff have been equipped to continue working remotely and are currently making that transition. I will be prioritising certain complaints during the course of the COVID-19 emergency, but my staff will respond to all of them."

How to contact us

For people wishing to make a complaint

For complaints please use our web form. For any other queries. Please email [email protected].

For agencies

Staff will be on hand to provide advice and answer your inquiries. Please email [email protected].

Alternative arrangements are being made for any scheduled face-to-face meetings. Where possible, they’ll be replaced by telephone or audio-visual conference.

All training is cancelled until further notice.

Agency responses to Ombudsman inquiries

Understandably some agencies will be under additional pressure as they respond to COVID-19.

If your agency is unable to respond to the Chief Ombudsman’s inquiries within the statutory time frame please let us know as soon as possible by emailing [email protected].


We will still be responding to media queries during the COVID-19 emergency, details below. The Communications team can’t help with complaints.

Email: [email protected]

Phone: 027 275 5733

Last updated: