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Media release

Chief Ombudsman calls for urgent reset at Corrections

Issue date:

The Chief Ombudsman is calling on the Department of Corrections to urgently fix a series of workplace culture and leadership issues that are preventing it from achieving lasting change.

Peter Boshier has released a new report, Kia Whaitake | Making a Difference, following his self-initiated investigation into how Ara Poutama Aotearoa | the Department of Corrections has responded to repeated calls for improvements in the way prisoners are treated.

”Most prisoners will go back into society. It’s important they are treated with dignity and respect to minimise their chances of reoffending,” Mr Boshier says.

He says the catalyst for his investigation was the 2020/2021 riots at Waikeria Prison.

“Waikeria was one of many prisons I had inspected over a number of years where despite countless recommendations for change by both me and other oversight agencies, the same issues kept coming up, again and again.

“Those issues included unreasonable lock up hours, a lack of privacy in toilet and shower areas and in the case of Waikeria, decrepit conditions in its high security areas. The Department accepted most of the recommendations yet the riots occurred.

“This troubled me so much that I felt a deep dive was necessary to understand why the Department hasn’t been able to make meaningful and long-lasting change.

“My investigation identified a range of systemic issues and a senior leadership team that was failing to address a risk-averse and reactive culture. I was concerned to find that people I interviewed during the course of my investigation consistently described a divided organisation and a pattern of disconnection at all levels, mainly between frontline prison staff and head office.

“In my view, all of the issues I’ve outlined are shortcomings that Corrections’ senior leadership could have addressed but has not. I accept that the Department is attempting to overhaul its approach but progress has been too slow and the fair treatment and rights of prisoners have, unfortunately, been the collateral damage.”

Mr Boshier says he saw limited evidence that the Department’s senior leadership had paid serious attention to the feedback from staff surveys.

“I found that the Department’s senior leaders should have known about many of the culture and leadership issues identified in this investigation,” he says.

“I also heard concerns about the Department’s lack of openness and accountability. People from outside the Department frequently said that Corrections often operated in secret. These views were not surprising since prisons are closed institutions. But I believe more openness and transparency are needed.

“I was also surprised to find during my investigation, that prisoners’ rights were not at the heart of decisions made at every level of the organisation.”

Mr Boshier says the Department has legal obligations to treat prisoners fairly, safely and humanely, and to make sure their living conditions meet an acceptable standard, but the Department’s approach to its governing legislation is too narrow.

“That is why I am recommending that the Corrections Act 2004 and the Corrections Regulations 2005 are reviewed to make sure Te Tiriti o Waitangi, the New Zealand Bill of Rights Act and relevant international human rights obligations such as the Mandela Rules, are given greater emphasis.”

Other areas of concern included a lack of cultural competency and capability across the Department to work in partnership with Māori, and the Department’s tendency to explain away the concerns and recommendations of oversight bodies.

“The Department needs to see the recommendations and suggestions from agencies like mine for what they are -opportunities for change.”

Mr Boshier says there needs to be better governance, accountability and reporting along with comprehensive strategies to improve workplace culture and planning.

“I am aware that the current Chief Executive is making efforts to transform the way the Department operates. However, the culture that is deeply rooted within the Department has impeded the efforts of successive chief executives from making progress.”

Read the full report

Note to editors

The Chief Ombudsman’s five main recommendations can be found on pages 13 to 15 of the report. Below is a summary:

  1. The laws are reviewed so that there is greater emphasis in the Corrections Act on the obligations under Te Tiriti, the New Zealand Bill of Rights Act, and relevant international law;
  2. There is improved governance and accountability arrangements within the Department for the fair, safe and humane treatment of those in prison;
  3. The Department take steps to address the other systemic issues identified in the Chief Ombudsman’s report and make sure that:
    1. proper emphasis is given to Te Tiriti, the New Zealand Bill of Rights Act and relevant international human rights obligations when decisions are made about people in prison
    2. there are comprehensive long term strategies to improve culture and workforce capability;
    3. oversight agencies’ reports and recommendations are seen as opportunities to improve the overall performance; and
  4. The Department identifies and documents how it intends to measure and report on, the effectiveness of the steps it has taken in response to the investigation.
  5. Advice is given by the Public Service Commission to the Minister of Corrections about options for longer term independent governance of the Department such as a Ministerial Advisory Board.

Media queries

Helene Ambler, Senior Communications Advisor

[email protected]

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