Who else can help
The Ombudsman doesn’t have the power to investigate all complaints. Visit Complaint Line to find other organisations that might be able to help. Some organisations that aren't on Complaint Line are listed below.
The Ombudsman is an independent and impartial investigator not an advocate. This page also lists some organisations that you can ask to act as an advocate on your behalf.
For information or advice about children's rights, contact the Children's Rights Line operated by the Children's Commissioner.
Phone: 0800 224 453
Employment New Zealand is a website managed by the Ministry of Business, Innovation and Employment (MBIE), with a range of information on employment relations. MBIE also has a Contact Centre that can help with general queries on employment relations, pay and holidays.
Phone: 0800 20 90 20
The Parliamentary Commissioner for the Environment is an independent Officer of Parliament with wide-ranging powers to investigate environmental concerns.
Citizens Advice Bureaux can provide free and confidential advice and support.
Phone: 0800 FOR CAB (0800 367 222)
Health and disability
If you want to know more about your rights when using health and disability services, get questions answered or make a complaint, the Health and Disability Advocacy Service can help you to find an independent advocate.
Phone: 0800 555 050
Health and safety
Worksafe New Zealand can assist with general queries about workplace health and safety.
Phone: 0800 030 040
The Judicial Conduct Commissioner deals with complaints about the conduct of Judges.
Phone: 0800 800 323
Landlords and tenants
Tenancy services can provide advice and information for landlords and tenants who rent their homes.
The New Zealand Law Society is responsible for regulating lawyers who practice law in New Zealand and operates the Lawyers Complaints Service.
Phone: 0800 261 801
Back to top ↑
Community Law Centres are independent community organisations that provide free legal help for members of the public.
Back to top ↑