Who else can help
The Ombudsman doesn’t have the power to investigate all complaints. Visit Complaint Line to find other organisations that might be able to help. Some organisations that aren't on Complaint Line are listed below.
The Ombudsman is an independent and impartial investigator not an advocate. This page also lists some organisations that you can ask to act as an advocate on your behalf.
Children's Commissioner
The Office of the Children's Commissioner advocates for the best interests of all children and young people in New Zealand.
Phone: 0800 224 453
Website: www.occ.org.nz
Back to top ↑Citizens Advice Bureaux
Citizens Advice Bureaux can provide free and confidential advice and support.
Phone: 0800 FOR CAB (0800 367 222)
Website: www.cab.org.nz
Back to top ↑Community Law Centres
Community Law Centres are independent community organisations that provide free legal help for members of the public.
Website: www.communitylaw.org.nz
Back to top ↑Employment / workplace health and safety
The Labour Group of the Ministry of Business, Innovation and Employment can assist with general queries on employment relations, pay, holidays and health & safety.
Website: www.dol.govt.nz
Phone: 0800 20 90 20
Back to top ↑Environment
The Parliamentary Commissioner for the Environment is an independent Officer of Parliament with wide-ranging powers to investigate environmental concerns.
Website: www.pce.parliament.nz
Back to top ↑Health and disability
If you want to know more about your rights when using health and disability services, get questions answered or make a complaint, the Health and Disability Advocacy Service can help you to find an independent advocate.
Phone: 0800 555 050
Website: advocacy.hdc.org.nz
Back to top ↑Judges
The Judicial Conduct Commissioner deals with complaints about the conduct of Judges.
Phone: 0800 800 323
Website: www.jcc.govt.nz
Landlords and tenants
The Building and Housing Group of the Ministry for Business, Innovation and Employment can provide advice and information for landlords and tenants who rent their homes.
Phone: 0800 TENANCY (0800 83 62 62)
Website: www.dbh.govt.nz
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Lawyers
The New Zealand Law Society is responsible for regulating lawyers who practice law in New Zealand and operates the Lawyers Complaints Service.
Website: www.lawsociety.org.nz
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