Ombudsman - Fairness for All

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Fairness for all -
it's why we exist

The Ombudsman helps the community in its dealings with government agencies.

We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.

Independent and impartial, we focus on fairness for all.

 

New systemic investigations begin New OIA/LGOIMA investigations begin
New case note: Auckland's proposed National Stadium Nov 2018 New issue of Waka Tangata - issue 2, Nov 2018
New opinion: Horowhenua District Council email blocking New OIA investigation begins
Annual report 2017/2018 now available New OPCAT monitoring role
OIA compliance and practice reports released The OIA and drafts - new guides
New OQR: Winter 2018 New Oia Complaints Data
New Report: UN Disability Convention - join the conversation New case note: Request for list of buildings whose owners had not responded to Council’s requests for information about non-ductile columns. Title is, "A pillar of safety?" and shows some high-rise buildings in Wellington
New case note: Striking the balance: Wellington City Council and Singapore Airlines. Image shows a closeup of an airplane from the front, and the side of the docking bay. New Opinion: Apology requested from Auckland Council
New Strategic Intentions 2018/2022 document has just been released Newsroom article: New guide on dealing with frivolous or vexatious complaints
New Easy Read factsheets available
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OIA and LGOIMA Response Calculator

This calculates the maximum time limit within which a response must be sent to a requester by an agency.


Please note, the three weeks between Christmas Day and 15 January the following year don't count as working days. This means that any OIA or LGOIMA request submitted from now may take a bit longer.


Template letters for official information

Not sure how to word your OIA or LGOIMA request? Our template can help you get started.

We also have a range of templates for agencies dealing with requests for official information.

From the Newsroom

Media releases | February 14, 2019

Chief Ombudsman commences two investigations into the Ministry of Health and its services for people with intellectual disabilities

The Chief Ombudsman Peter Boshier has launched investigations into the Ministry of Health’s oversight of facilities and services for intellectually disabled people with high and complex needs.

Media releases | December 20, 2018

Feedback sought on guidance materials

The Ombudsman is undertaking a review of guidance materials produced, and is seeking feedback from agencies and the public via a short anonymous survey.

OQR E-newsletters | December 14, 2018

Ombudsman Quarterly Review Spring 2018

The spring 2018 edition of the Ombudsman Quarterly Review is here now.

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