The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
The winter edition of our new e-newsletter is now available in our newsroom.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
October 22, 2014
The Ombudsman has released his opinion on a complaint about the NZ Fire Service’s decision to refuse a request for the NZ Localities dataset, unless the requester signed a licence agreement governing use of the dataset. Professor Paterson found that withholding an unlicensed copy of the dataset was necessary to avoid prejudice to the measures the Fire Service has in place to protect public health and safety, and to protect or mitigate against material loss to members of the public: “A conservative approach is prudent when considering the necessity of avoiding prejudice to measures that are designed to protect against potentially devastating consequences.” The public interest is met because the dataset is available free, provided the licence agreement is signed, and the licence requirements are not onerous. You can read the full opinion here.
October 22, 2014
The Chief Ombudsman has released her opinion on a complaint about the decision of the Ministry of Business, Innovation and Employment to withhold a preliminary list of buildings requiring structural review. Dame Beverley considered that release would unreasonably prejudice the commercial position of the building owners. She acknowledged the public right to know if buildings are unsafe, but found the list in question wouldn’t accurately reveal that. In addition, local authorities would publicly notify any buildings subsequently confirmed to be unsafe. You can read the full opinion here.
Media releases | October 15, 2014
The Ombudsman's annual report for 2013/14, published today, shows the Office is making significant progress in effectively managing its work to make sure people are treated fairly. Read the full media release here.More from the newsroom Subscribe