Ombudsman - Fairness for All

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Fairness for all -
it's why we exist

The Ombudsman helps the community in its dealings with government agencies.

We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.

Independent and impartial, we focus on fairness for all.

 

Waka Tangata APOR e-news issue 3. Whistle-blowing awareness alarmingly low
Hawke’s Bay Regional Prison 2019 Aw New guides published on commercial withholding grounds and consulting third parties
New systemic investigations begin new Ombudsman Quarterly Review newsletter announced for March 2019
New OIA/LGOIMA investigations begin Ombudsman New Oversight Role
New OIA complaints data published New case note: Auckland's proposed National Stadium Nov 2018
New issue of Waka Tangata - issue 2, Nov 2018 New opinion: Horowhenua District Council email blocking
New OIA investigation begins Annual report 2017/2018 now available
New OPCAT monitoring role OIA compliance and practice reports released
The OIA and drafts - new guides New OQR: Winter 2018
New Oia Complaints Data New Report: UN Disability Convention - join the conversation
New case note: Request for list of buildings whose owners had not responded to Council’s requests for information about non-ductile columns. Title is, "A pillar of safety?" and shows some high-rise buildings in Wellington New case note: Striking the balance: Wellington City Council and Singapore Airlines. Image shows a closeup of an airplane from the front, and the side of the docking bay.
New Opinion: Apology requested from Auckland Council New Strategic Intentions 2018/2022 document has just been released
Newsroom article: New guide on dealing with frivolous or vexatious complaints New Easy Read factsheets available
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OIA Response Calculator

This calculates the maximum time limit within which a response must be sent to a requester by an agency.


Please note: Recent statutory changes to LGOIMA response times haven't been built into this calculator.


For more information about the changes to LGOIMA, please see our guide.


Template letters for official information

Not sure how to word your OIA or LGOIMA request? Our template can help you get started.

We also have a range of templates for agencies dealing with requests for official information.

From the Newsroom

Media releases | May 23, 2019

New complaints-handling research announced

We’re helping with research by the University of Newcastle Australia into the benefits of good complaints-handling in public sector organisations.

Media releases | April 30, 2019

Hawke’s Bay prisoners’ conditions and treatment improving

The Chief Ombudsman Peter Boshier says Hawke’s Bay Regional Prison has made significant progress towards improving prisoners’ safety but has been slow to improve conditions for remand and at risk prisoners. Mr Boshier has published his findings after an unannounced inspection of the prison in November last year. 

Media releases | April 17, 2019

Awareness of whistle-blowing legislation alarmingly low

Public awareness of the Protected Disclosures Act (PDA) is very low, according to research undertaken on behalf of the Ombudsman.

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