The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
Quick Help
OIA Response Calculator
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Please note: Recent statutory changes to LGOIMA response times haven't been built into this calculator.
For more information about the changes to LGOIMA, please see our guide.
From the Newsroom
Media releases | September 12, 2019
Tongariro Prison 'safe and well managed'
Unannounced inspection finds a safe, well-managed prison that has a clear sense of purpose and strives for continuous improvement.
Media releases | September 4, 2019
Latest OIA, and first set of LGOIMA data, released by the Ombudsman
The Chief Ombudsman Peter Boshier has released his latest OIA data, and, for the first time, the equivalent data for the LGOIMA.
OQR E-newsletters | September 2, 2019
Ombudsman Quarterly Review--Winter 2019
Our quarterly digest of news from the Office.
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