The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
The Autumn edition of our new e-newsletter is now available in our newsroom.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
July 17, 2015
The edition of ‘Fair Go’ broadcast on 15 July 2015 discussed changes to the ACC levy component of the motor vehicle licence fee that were introduced on 1 July 2015. ‘Fair Go’ said that complaints about the levy can be made to the Ombudsmen once attempts have been made to resolve the matter direct with ACC. If you have a complaint about the levy, you should first raise your concerns with ACC by:
If this process fails to resolve your concerns, a complaint can then be made to the Ombudsmen and we will consider whether and, if so, how we might assist.
July 9, 2015
The Ombudsman's Wellington Office has two vacancies for Inspector (COTA). Applications close 4.00pm, Thursday 30 July 2015. To learn more about the position click here. Applications can be made online via our website here.
July 8, 2015
The Ombudsman has released his opinion on a complaint about the Abortion Supervisory Committee's refusal of a request for information about a Supreme Court judgment, and for information relating to harassment of medical staff and patients that was supplied to the Committee by a DHB. Professor Paterson held that s 9(2)(h) of the OIA did not apply to most of the information about the Court judgment, as legal professional privilege does not attach to correspondence which is merely a summary of the outcome of court proceedings. It was open to the Committee to refuse the request for information about harassment of medical staff and patients, as the information was subject to an obligation of confidence under s 9(2)(ba)(i) of the OIA, and release would be likely to prejudice the supply of similar information from other DHBs. You can read the full opinion here.More from the newsroom Subscribe