The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
June 18, 2018
Read our new guide on frivolous or vexatious requests
Media releases | June 14, 2018
The Chief Ombudsman Peter Boshier is to conduct a formal investigation into two complaints from Auckland Councillors about the release of the central city stadium reports.
Media releases | June 6, 2018
The Office of the Ombudsman will soon be monitoring the treatment of patients in privately run aged care facilities and detainees in court cells, which amounts to a major expansion of the Office's work and mandate.More from the newsroom Subscribe