The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Please note: Recent statutory changes to LGOIMA response times haven't been built into this calculator.
For more information about the changes to LGOIMA, please see our guide.
Media releases | June 11, 2019
The Chief Ombudsman has published a new guide on parliamentary privilege and the OIA.
OQR E-newsletters | June 4, 2019
The Autumn 2019 edition of the Ombudsman Quarterly Review is here now.
Media releases | May 23, 2019
We’re helping with research by the University of Newcastle Australia into the benefits of good complaints-handling in public sector organisations.More from the newsroom Subscribe