Ombudsman - Fairness for All

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Fairness for all -
it's why we exist

The Ombudsman helps the community in its dealings with government agencies.

We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.

Independent and impartial, we focus on fairness for all.

 

New Report: UN Disability Convention - join the conversation New OPCAT monitoring role
New case note: Request for list of buildings whose owners had not responded to Council’s requests for information about non-ductile columns. Title is, "A pillar of safety?" and shows some high-rise buildings in Wellington New case note: Striking the balance: Wellington City Council and Singapore Airlines. Image shows a closeup of an airplane from the front, and the side of the docking bay.
New Opinion: Apology requested from Auckland Council New Strategic Intentions 2018/2022 document has just been released
Newsroom article: New guide on dealing with frivolous or vexatious complaints New Easy Read factsheets available
New Ombudsman Act case note New case note: decisions of PHARMAC to fund Opdivo and Keytruda
Aircraft Landing Limits Aw Arohata Upper Prison Inspection Aw
Ombudsman Quarterly Review Autumn New Oia Complaints Data
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OIA and LGOIMA Response Calculator

This calculates the maximum time limit within which a response must be sent to a requester by an agency.

 

Template letters for official information

Not sure how to word your OIA or LGOIMA request? Our template can help you get started.

We also have a range of templates for agencies dealing with requests for official information.

From the Newsroom

August 15, 2018

​​​​​​​​​​​​​​Join the conversation – Making Disability Rights Real report

Next year, New Zealand’s compliance with the United Nations Convention on the Rights of Persons with Disabilities (Disability Convention) will be reviewed. We want your views!

Media releases | July 25, 2018

Chief Ombudsman releases opinion on Auckland Council complaint

Chief Ombudsman Peter Boshier has asked Auckland Council to apologise to Radio New Zealand over the way the Council dealt with a request for official information.

Media releases | July 5, 2018

Chief Ombudsman welcomes Christchurch City Council information release

Chief Ombudsman Peter Boshier has welcomed today’s decision by the Christchurch City Council to release the information regarding the cost of the digital touch-wall in its new library.

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Featured Documents

OIA strategy 2016 - 2020

OIA strategy 2016 - 2020, Download PDF | OIA strategy 2016 - 2020, Download DOC

The OIA for Ministers and agencies

The OIA for Ministers and agencies, Download PDF | The OIA for Ministers and agencies, Download DOC

The LGOIMA for local government agencies

The LGOIMA for local government agencies, Download PDF | The LGOIMA for local government agencies, Download DOC

Making official information requests

Making official information requests, Download PDF | Making official information requests, Download DOC

Public interest

Public interest , Download PDF | Public interest , Download DOC

Dealing with OIA requests involving Ministers

Dealing with OIA requests involving Ministers, Download PDF | Dealing with OIA requests involving Ministers, Download DOC

Model protocol on dealing with OIA requests involving Ministers

Model protocol on dealing with OIA requests involving Ministers, Download PDF | Model protocol on dealing with OIA requests involving Ministers, Download DOC

Strategic Intentions 2017/2021

Strategic Intentions 2017/2021, Download PDF | Strategic Intentions 2017/2021, Download DOC

Managing unreasonable complainant conduct - full manual

Managing unreasonable complainant conduct - full manual, Download PDF

Managing unreasonable complainant conduct - short guide

Managing unreasonable complainant conduct - short guide, Download PDF | Managing unreasonable complainant conduct - short guide, Download DOC

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