The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
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This calculates the maximum time limit within which a response must be sent to a requester by an agency.
April 23, 2014
The Chief Ombudsman has expressed concern to a select committee about a provision in the Building (Earthquake-prone Buildings) Amendment Bill. Clause 275B vests absolute power in the government to restrict access to certain information on a register of information on the seismic capacity of buildings, which is inconsistent with the principles of the Official Information Act. You can read her submission here.
April 15, 2014
The Chief Ombudsman has expressed her considerable concern with a clause in the Environmental Reporting Bill in a submission to a select committee. Clause 16 of the Bill gives the Secretary for the Environment and Government Statistician absolute power to suppress access to information to be used in a state of the environment report. This clause is supreme and so overrides an Ombudsman's ability to access information. The Chief Ombudsman has urged the committee to remove the clause. You can read her submission here.
April 2, 2014
The Chief Ombudsman has released her opinion on a complaint about the Health and Disability Commissioner's assessment process. Dame Beverley Wakem found deficiencies in the complaint assessment process, in providing the complainant with a reasonable opportunity to comment, and in communicating the decision not to investigate the matter. You can read the full opinion here.More from the newsroom Subscribe