The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Please note, the three weeks between Christmas Day and 15 January the following year don't count as working days. This means that any OIA or LGOIMA request submitted from now may take a bit longer.
Media releases | December 20, 2018
The Ombudsman is undertaking a review of guidance materials produced, and is seeking feedback from agencies and the public via a short anonymous survey.
OQR E-newsletters | December 14, 2018
The spring 2018 edition of the Ombudsman Quarterly Review is here now.
Media releases | December 12, 2018
The Chief Ombudsman has commenced four new self-initiated investigations into the official information practices of the public sector, the third set of investigations announced in the past eight months.More from the newsroom Subscribe