The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
Quick Help
OIA and LGOIMA Response Calculator
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
From the Newsroom
Media releases | September 21, 2017
New Zealand and Australia unite for Right to Know
Right to Know Day on 28 September highlights your right to access personal and official information.
September 19, 2017
Advice on the effectiveness of benefit reductions
Case note: Ombudsman Leo Donnelly found that a request for official advice on the effectiveness of benefit reductions should not have been refused.
September 11, 2017
Project management opportunity
The Office of the Ombudsman needs a highly experienced Project Manager to lead the successful delivery of a major new project.
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Model protocol on dealing with OIA requests involving Ministers
Model protocol on dealing with OIA requests involving Ministers, Download PDF | Model protocol on dealing with OIA requests involving Ministers, Download DOC
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Strategic Intentions 2017/21, Download PDF | Strategic Intentions 2017/21, Download DOC
Dealing with OIA requests involving Ministers
Dealing with OIA requests involving Ministers, Download PDF | Dealing with OIA requests involving Ministers, Download DOC
Managing unreasonable complainant conduct - full manual
Managing unreasonable complainant conduct - full manual, Download PDF
Managing unreasonable complainant conduct - short guide
Managing unreasonable complainant conduct - short guide, Download PDF | Managing unreasonable complainant conduct - short guide, Download DOC
A question of restraint - Care and management for prisoners considered to be at risk of suicide and self-harm
A question of restraint - Care and management for prisoners considered to be at risk of suicide and self-harm, Download PDF | A question of restraint - Care and management for prisoners considered to be at risk of suicide and self-harm, Download DOC
Substantial collation or research
Substantial collation or research, Download PDF | Substantial collation or research, Download DOC