The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
The Winter edition of our new e-newsletter is now available in our newsroom.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
November 25, 2015
New Zealand's Independent Monitoring Mechanism (comprising the Office of the Ombudsman, the Human Rights Commission and the Convention Coalition Monitoring Group) has published a guide on reasonable accommodation of persons with disabilities. The guide is aimed at assisting persons with disabilities to understand their rights to request reasonable accommodation. It also aims to inform employers, state sector agencies, and other persons providing services to the public, of their obligation to provide reasonable accommodation to persons with disabilities in particular circumstances.
We hope that this guide will provide useful and practical guidance on the concept of reasonable accommodation to a broad audience. We believe that the guide echoes the principles of the United Nations Convention on the Rights of Persons with Disabilities, and advocates for human rights and fundamental freedoms of persons with disabilities.
The guide is available in pdf and Microsoft Word formats. It will also be available in easy read format shortly, and is available in Braille on request. You can read the full guide on our home page at Resources & Publications/Guides/Good Administration Guides.
Media releases | November 2, 2015
The Chief Ombudsman, Dame Beverley Wakem, has renewed her call for requesters to tell her about their experience of accessing official information from government agencies. The surveys, which can be accessed from our website, close at midnight on Thursday 5 November. Dame Beverley says "I strongly urge requesters to use this opportunity to provide me with their views, so I have the strongest possible evidence for my review." Read the full media release here.
Current wider administrative improvement investigations | October 23, 2015
As part of the Chief Ombudsman's review of OIA practices, we are now asking people to complete surveys for requesters and government workers.More from the newsroom Subscribe