The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Please note: Recent statutory changes to LGOIMA response times haven't been built into this calculator.
For more information about the changes to LGOIMA, please see our guide.
Media releases | November 1, 2019
Chief Ombudsman Peter Boshier has commenced another round of self-initiated investigations into the official information practices of selected councils.
Media releases | October 30, 2019
Chief Ombudsman Peter Boshier today released his Final Opinion on a complaint about the withholding of a letter written by Green MP and Associate Minister of Transport Julie Anne Genter.
Media releases | October 17, 2019
Public sector agencies are increasingly making use of advice and resources from the Ombudsman.More from the newsroom Subscribe