Ombudsman - Fairness for All

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Fairness for all -
it's why we exist

The Ombudsman helps the community in its dealings with government agencies.

We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.

Independent and impartial, we focus on fairness for all.

 

New OPCAT monitoring role New OQR: Winter 2018
New Oia Complaints Data New Report: UN Disability Convention - join the conversation
New case note: Request for list of buildings whose owners had not responded to Council’s requests for information about non-ductile columns. Title is, "A pillar of safety?" and shows some high-rise buildings in Wellington New case note: Striking the balance: Wellington City Council and Singapore Airlines. Image shows a closeup of an airplane from the front, and the side of the docking bay.
New Opinion: Apology requested from Auckland Council New Strategic Intentions 2018/2022 document has just been released
Newsroom article: New guide on dealing with frivolous or vexatious complaints New Easy Read factsheets available
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OIA and LGOIMA Response Calculator

This calculates the maximum time limit within which a response must be sent to a requester by an agency.

 

Template letters for official information

Not sure how to word your OIA or LGOIMA request? Our template can help you get started.

We also have a range of templates for agencies dealing with requests for official information.

From the Newsroom

OQR E-newsletters | September 10, 2018

Ombudsman Quarterly Review Winter 2018

The winter 2018 edition of the Ombudsman Quarterly Review is here now.

Media releases | September 5, 2018

Ombudsman releases latest OIA data

Chief Ombudsman Peter Boshier today released his latest Official Information Act data, which shows there has been a rise in the number of complaints received.

Media releases | September 4, 2018

Chief Ombudsman calls for Whanganui Prison to urgently address inmate violence and intimidation

The Chief Ombudsman's report has been tabled in Parliament this afternoon after his inspectors made a full, unannounced inspection of Whanganui Prison in February.  

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Featured Documents

OIA strategy 2016 - 2020

OIA strategy 2016 - 2020, Download PDF | OIA strategy 2016 - 2020, Download DOC

The OIA for Ministers and agencies

The OIA for Ministers and agencies, Download PDF | The OIA for Ministers and agencies, Download DOC

The LGOIMA for local government agencies

The LGOIMA for local government agencies, Download PDF | The LGOIMA for local government agencies, Download DOC

Making official information requests

Making official information requests, Download PDF | Making official information requests, Download DOC

Public interest

Public interest , Download PDF | Public interest , Download DOC

Dealing with OIA requests involving Ministers

Dealing with OIA requests involving Ministers, Download PDF | Dealing with OIA requests involving Ministers, Download DOC

Model protocol on dealing with OIA requests involving Ministers

Model protocol on dealing with OIA requests involving Ministers, Download PDF | Model protocol on dealing with OIA requests involving Ministers, Download DOC

Strategic Intentions 2017/2021

Strategic Intentions 2017/2021, Download PDF | Strategic Intentions 2017/2021, Download DOC

Managing unreasonable complainant conduct - full manual

Managing unreasonable complainant conduct - full manual, Download PDF

Managing unreasonable complainant conduct - short guide

Managing unreasonable complainant conduct - short guide, Download PDF | Managing unreasonable complainant conduct - short guide, Download DOC

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