The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
Quick Help
OIA and LGOIMA Response Calculator
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
From the Newsroom
Speeches | August 10, 2017
Update from the Office of the Ombudsman
Read the Chief Ombudsman's address to the Mental Health Nurses Section of the NZ Nurses Organisation.
August 2, 2017
Unannounced inspection of Spring Hill Corrections Facility
The Chief Ombudsman has released his report on an unannounced inspection of Spring Hill Corrections Facility.
July 27, 2017
Final opinion on KiwiRail OIA issue
The Chief Ombudsman has released his opinion on KiwiRail’s management of an OIA request for the Third Main business case
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Managing unreasonable complainant conduct - full manual, Download PDF
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A question of restraint - Care and management for prisoners considered to be at risk of suicide and self-harm
A question of restraint - Care and management for prisoners considered to be at risk of suicide and self-harm, Download PDF | A question of restraint - Care and management for prisoners considered to be at risk of suicide and self-harm, Download DOC
Substantial collation or research
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