Ombudsman - Fairness for All

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Fairness for all -
it's why we exist

The Ombudsman helps the community in its dealings with government agencies.

We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.

Independent and impartial, we focus on fairness for all.

 

New OIA investigation begins New opinion: Horowhenua District Council email blocking
New issue of Waka Tangata - issue 2, Nov 2018 Annual report 2017/2018 now available
New OPCAT monitoring role OIA compliance and practice reports released
New OIA/LGOIMA investigations begin The OIA and drafts - new guides
New OQR: Winter 2018 New Oia Complaints Data
New Report: UN Disability Convention - join the conversation New case note: Request for list of buildings whose owners had not responded to Council’s requests for information about non-ductile columns. Title is, "A pillar of safety?" and shows some high-rise buildings in Wellington
New case note: Striking the balance: Wellington City Council and Singapore Airlines. Image shows a closeup of an airplane from the front, and the side of the docking bay. New Opinion: Apology requested from Auckland Council
New Strategic Intentions 2018/2022 document has just been released Newsroom article: New guide on dealing with frivolous or vexatious complaints
New Easy Read factsheets available
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OIA and LGOIMA Response Calculator

This calculates the maximum time limit within which a response must be sent to a requester by an agency


Template letters for official information

Not sure how to word your OIA or LGOIMA request? Our template can help you get started.

We also have a range of templates for agencies dealing with requests for official information.

From the Newsroom

Media releases | November 12, 2018

Horowhenua District Council urged to apologise over emailing blocking

The Chief Ombudsman Peter Boshier has recommended the Horowhenua District Council apologise to the Mayor Michael Feyen and four others for blocking their emails.

Speeches | October 25, 2018

Tackling dementia: Protecting the rights of detained people

The Chief Ombudsman Peter Boshier's presentation to the Alzheimers New Zealand conference on 25 October 2018 outlined how the OPCAT provides an international platform for effecting national change to protect the human rights of some of our most vulnerable people: those with dementia who are detained in facilities.

Media releases | October 24, 2018

Ombudsman confirms Callaghan Innovation investigation

The Chief Ombudsman Peter Boshier has confirmed he will conduct an investigation into the way Callaghan Innovation administers its Official Information Act requests.

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Featured Documents

OIA strategy 2016 - 2020

OIA strategy 2016 - 2020, Download PDF | OIA strategy 2016 - 2020, Download DOC

The OIA for Ministers and agencies

The OIA for Ministers and agencies, Download PDF | The OIA for Ministers and agencies, Download DOC

The LGOIMA for local government agencies

The LGOIMA for local government agencies, Download PDF | The LGOIMA for local government agencies, Download DOC

Making official information requests

Making official information requests, Download PDF | Making official information requests, Download DOC

Public interest

Public interest , Download PDF | Public interest , Download DOC

Dealing with OIA requests involving Ministers

Dealing with OIA requests involving Ministers, Download PDF | Dealing with OIA requests involving Ministers, Download DOC

Model protocol on dealing with OIA requests involving Ministers

Model protocol on dealing with OIA requests involving Ministers, Download PDF | Model protocol on dealing with OIA requests involving Ministers, Download DOC

Strategic Intentions 2017/2021

Strategic Intentions 2017/2021, Download PDF | Strategic Intentions 2017/2021, Download DOC

Managing unreasonable complainant conduct - full manual

Managing unreasonable complainant conduct - full manual, Download PDF

Managing unreasonable complainant conduct - short guide

Managing unreasonable complainant conduct - short guide, Download PDF | Managing unreasonable complainant conduct - short guide, Download DOC

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