Ombudsman - Fairness for All

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Fairness for all -
it's why we exist

The Ombudsman helps the community in its dealings with government agencies.

We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.

Independent and impartial, we focus on fairness for all.

 

Ombudsman Quarterly Review Summer 2016 Ombudsman Quarterly Review Spring
New Ombudsman Act case note Title: New Guides: 'Good Government' withholding grounds. Read and download. Picture on right shows the Beehive building with three pieces of paper with the Ombudsman logo on it in blue.
Aircraft Landing Limits Aw Arohata Upper Prison Inspection Aw
Ombudsman Casenote Briefings To Incoming Ministers Aw New case note: decisions of PHARMAC to fund Opdivo and Keytruda
Ombudsman Quarterly Review Autumn New OPCAT report - Christchuch Men's Prison
New OPCAT follow-up reports on three prisons New Oia Complaints Data
Newsroom article: New guide on dealing with frivolous or vexatious complaints
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OIA and LGOIMA Response Calculator

This calculates the maximum time limit within which a response must be sent to a requester by an agency.

 

Template letters for official information

Not sure how to word your OIA or LGOIMA request? Our template can help you get started.

We also have a range of templates for agencies dealing with requests for official information.

From the Newsroom

June 18, 2018

New guide – Frivolous, vexatious and trivial

Read our new guide on frivolous or vexatious requests

Media releases | June 14, 2018

Chief Ombudsman’s investigation begins into Auckland Councillors’ stadium complaints

The Chief Ombudsman Peter Boshier is to conduct a formal investigation into two complaints from Auckland Councillors about the release of the central city stadium reports.

Media releases | June 6, 2018

Ombudsman’s Office to take role in monitoring private aged care facilities / court cells

The Office of the Ombudsman will soon be monitoring the treatment of patients in privately run aged care facilities and detainees in court cells, which amounts to a major expansion of the Office's work and mandate.  

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