The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
The Winter edition of our e-newsletter is now available in our newsroom.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
September 13, 2016
New opinion published today about the need to withhold some information relating to the business case for building Wiri Prison in order to protect negotiations.
September 6, 2016
New case note published today about the need to withhold the Callinan report on David Bain's compensation claim in order to maintain legal professional privilege.
August 30, 2016
New case note published today on a complaint about requests made to the Associate Minister of Immigration that were considered and refused by Departmental Decision Makers who did not record reasons for their decision. Read full story.More from the newsroom Subscribe
Reasonable Accommodation Guide focussing on persons with disabilities - Summary guide, Download PDF | Reasonable Accommodation Guide focussing on persons with disabilities - Summary guide, Download DOC