The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Media releases | November 16, 2017
The Chief Ombudsman has released his final opinion on the complaint concerning seclusion of a child at Ruru Specialist School.
Media releases | October 25, 2017
The Ombudsman's Annual Report for 2016/17 shows the Office having a greater impact in more areas and on more lives.
October 24, 2017
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A question of restraint - Care and management for prisoners considered to be at risk of suicide and self-harm, Download PDF | A question of restraint - Care and management for prisoners considered to be at risk of suicide and self-harm, Download DOC