The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Please note, the three weeks between Christmas Day and 15 January the following year don't count as working days. This means that any OIA or LGOIMA request submitted from now may take a bit longer.
Media releases | March 19, 2019
A message from the Chief Ombudsman regarding the events in Christchurch and potential agency delays.
Media releases | March 18, 2019
The Ministry of Justice is seeking submissions for a consultation on the OIA.
OQR E-newsletters | March 18, 2019
The Summer 2019 edition of the Ombudsman Quarterly Review is here now.More from the newsroom Subscribe