Ombudsman - Fairness for All

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Fairness for all -
it's why we exist

The Ombudsman helps the community in its dealings with government agencies.

We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.

Independent and impartial, we focus on fairness for all.

 

New case note: Striking the balance: Wellington City Council and Singapore Airlines. Image shows a closeup of an airplane from the front, and the side of the docking bay. New Strategic Intentions 2018/2022 document has just been released
New case note: Request for list of buildings whose owners had not responded to Council’s requests for information about non-ductile columns. Title is, "A pillar of safety?" and shows some high-rise buildings in Wellington Newsroom article: New guide on dealing with frivolous or vexatious complaints
New Easy Read factsheets available New Ombudsman Act case note
New case note: decisions of PHARMAC to fund Opdivo and Keytruda Aircraft Landing Limits Aw
Arohata Upper Prison Inspection Aw Ombudsman Quarterly Review Autumn
New Oia Complaints Data
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Quick Help

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OIA and LGOIMA Response Calculator

This calculates the maximum time limit within which a response must be sent to a requester by an agency.

 

Template letters for official information

Not sure how to word your OIA or LGOIMA request? Our template can help you get started.

We also have a range of templates for agencies dealing with requests for official information.

From the Newsroom

Media releases | July 5, 2018

Chief Ombudsman welcomes Christchurch City Council information release

Chief Ombudsman Peter Boshier has welcomed today’s decision by the Christchurch City Council to release the information regarding the cost of the digital touch-wall in its new library.

June 18, 2018

New guide – Frivolous, vexatious and trivial

Read our new guide on frivolous or vexatious requests

Media releases | June 14, 2018

Chief Ombudsman’s investigation begins into Auckland Councillors’ stadium complaints

The Chief Ombudsman Peter Boshier is to conduct a formal investigation into two complaints from Auckland Councillors about the release of the central city stadium reports.

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