Ombudsman - Fairness for All

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Fairness for all -
it's why we exist

The Ombudsman helps the community in its dealings with government agencies.

We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.

Independent and impartial, we focus on fairness for all.

 

New case note: Auckland's proposed National Stadium Nov 2018 New issue of Waka Tangata - issue 2, Nov 2018
New opinion: Horowhenua District Council email blocking New OIA investigation begins
Annual report 2017/2018 now available New OPCAT monitoring role
OIA compliance and practice reports released New OIA/LGOIMA investigations begin
The OIA and drafts - new guides New OQR: Winter 2018
New Oia Complaints Data New Report: UN Disability Convention - join the conversation
New case note: Request for list of buildings whose owners had not responded to Council’s requests for information about non-ductile columns. Title is, "A pillar of safety?" and shows some high-rise buildings in Wellington New case note: Striking the balance: Wellington City Council and Singapore Airlines. Image shows a closeup of an airplane from the front, and the side of the docking bay.
New Opinion: Apology requested from Auckland Council New Strategic Intentions 2018/2022 document has just been released
Newsroom article: New guide on dealing with frivolous or vexatious complaints New Easy Read factsheets available
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OIA and LGOIMA Response Calculator

This calculates the maximum time limit within which a response must be sent to a requester by an agency.


Please note, the three weeks between Christmas Day and 15 January the following year don't count as working days. This means that any OIA or LGOIMA request submitted from now may take a bit longer.


Template letters for official information

Not sure how to word your OIA or LGOIMA request? Our template can help you get started.

We also have a range of templates for agencies dealing with requests for official information.

From the Newsroom

November 28, 2018

New guide—Information not held

Read our new guide on the refusal grounds in the OIA that can be used when the information that has been requested is not held.

November 28, 2018

OIA and LGOIMA requests over the Christmas break

Guidance on the timing of OIA and LGOIMA requests submitted over the Christmas break. 

Media releases | November 19, 2018

Chief Ombudsman issues findings on access to National Stadium reports by Auckland Councillors

The Chief Ombudsman Peter Boshier says a decision to impose conditions on Auckland Councillors gaining full access to two reports on the proposed National Stadium was justified.

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The LGOIMA for local government agencies, Download PDF | The LGOIMA for local government agencies, Download DOC

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