Ombudsman - Fairness for All

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Fairness for all -
it's why we exist

The Ombudsman helps the community in its dealings with government agencies.

We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.

Independent and impartial, we focus on fairness for all.

 

OIA compliance and practice reports released New OIA/LGOIMA investigations begin
Annual report 2017/2018 now available The OIA and drafts - new guides
New OPCAT monitoring role New OQR: Winter 2018
New Oia Complaints Data New Report: UN Disability Convention - join the conversation
New case note: Request for list of buildings whose owners had not responded to Council’s requests for information about non-ductile columns. Title is, "A pillar of safety?" and shows some high-rise buildings in Wellington New case note: Striking the balance: Wellington City Council and Singapore Airlines. Image shows a closeup of an airplane from the front, and the side of the docking bay.
New Opinion: Apology requested from Auckland Council New Strategic Intentions 2018/2022 document has just been released
Newsroom article: New guide on dealing with frivolous or vexatious complaints New Easy Read factsheets available
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OIA and LGOIMA Response Calculator

This calculates the maximum time limit within which a response must be sent to a requester by an agency.

 

Template letters for official information

Not sure how to word your OIA or LGOIMA request? Our template can help you get started.

We also have a range of templates for agencies dealing with requests for official information.

From the Newsroom

Media releases | October 17, 2018

Chief Ombudsman says Annual Report highlights significant progress

Chief Ombudsman Peter Boshier has released his Annual Report for 2017/18.

Media releases | October 9, 2018

Three new OIA/LGOIMA investigations underway – public feedback wanted

The Chief Ombudsman has commenced three new self-initiated investigations into the official information practices of the public sector.

Media releases | September 27, 2018

Ombudsman releases four OIA practice reports

Chief Ombudsman, Peter Boshier, today released OIA compliance and practice reports on four government agencies. 

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Featured Documents

OIA strategy 2016 - 2020

OIA strategy 2016 - 2020, Download PDF | OIA strategy 2016 - 2020, Download DOC

The OIA for Ministers and agencies

The OIA for Ministers and agencies, Download PDF | The OIA for Ministers and agencies, Download DOC

The LGOIMA for local government agencies

The LGOIMA for local government agencies, Download PDF | The LGOIMA for local government agencies, Download DOC

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Making official information requests, Download PDF | Making official information requests, Download DOC

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Public interest , Download PDF | Public interest , Download DOC

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Dealing with OIA requests involving Ministers, Download PDF | Dealing with OIA requests involving Ministers, Download DOC

Model protocol on dealing with OIA requests involving Ministers

Model protocol on dealing with OIA requests involving Ministers, Download PDF | Model protocol on dealing with OIA requests involving Ministers, Download DOC

Strategic Intentions 2017/2021

Strategic Intentions 2017/2021, Download PDF | Strategic Intentions 2017/2021, Download DOC

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Managing unreasonable complainant conduct - full manual, Download PDF

Managing unreasonable complainant conduct - short guide

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