The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
Quick Help
OIA Response Calculator
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Please note: Recent statutory changes to LGOIMA response times haven't been built into this calculator.
For more information about the changes to LGOIMA, please see our guide.
From the Newsroom
Media releases | November 14, 2019
New report a 'wakeup call' to council leaders
The Chief Ombudsman's latest report into official information practice at local authorities is a wakeup call for all council leaders.
Media releases | November 1, 2019
Next round of LGOIMA practice investigations underway
Chief Ombudsman Peter Boshier has commenced another round of self-initiated investigations into the official information practices of selected councils.
Media releases | October 30, 2019
Chief Ombudsman releases opinion concerning Let's Get Wellington Moving letter
Chief Ombudsman Peter Boshier today released his Final Opinion on a complaint about the withholding of a letter written by Green MP and Associate Minister of Transport Julie Anne Genter.
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Featured Documents
OIA strategy 2016 - 2020
OIA strategy 2016 - 2020, Download PDF | OIA strategy 2016 - 2020, Download DOC
Strategic Intentions 2019/2023
Strategic Intentions 2019/2023, Download PDF | Strategic Intentions 2019/2023, Download DOC
The OIA for Ministers and agencies
The OIA for Ministers and agencies, Download PDF | The OIA for Ministers and agencies, Download DOC
The LGOIMA for local government agencies
The LGOIMA for local government agencies, Download PDF | The LGOIMA for local government agencies, Download DOC
Making official information requests
Making official information requests, Download PDF | Making official information requests, Download DOC
Dealing with OIA requests involving Ministers
Dealing with OIA requests involving Ministers, Download PDF | Dealing with OIA requests involving Ministers, Download DOC
Model protocol on dealing with OIA requests involving Ministers
Model protocol on dealing with OIA requests involving Ministers, Download PDF | Model protocol on dealing with OIA requests involving Ministers, Download DOC
Managing unreasonable complainant conduct - full manual
Managing unreasonable complainant conduct - full manual, Download PDF
Substantial collation or research
Substantial collation or research, Download PDF | Substantial collation or research, Download DOC