The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
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OIA and LGOIMA Response Calculator
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
From the Newsroom
July 14, 2017
Privacy interests outweighed by public interest
Case note: Ombudsman Leo Donnelly found that Peter Thiel's privacy interest was outweighed by the strong public interest in accountability and transparency of decision making.
July 14, 2017
Available vs accessible: a prisoner's request for information
Case note: Although information requested from Police by a prisoner was publicly available, refusing the request was not reasonable as the prisoner could not access the internet.
July 6, 2017
OPCAT report on inspection of Hawke's Bay Regional Prison
OPCAT prison inspection reports will be made public from now on.
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