Make a complaint
This area contains everything you need to know about making a complaint, how we may be able to help you, and how the process works.
Before making a complaint, take a few moments to identify the issue you want to complain about, and what you think should be done to fix it. Be clear, and keep focused on the main issue, not minor details. Call us on 0800 802 602 if you need advice or guidance.
Complaining about state sector agencies
Find out how we can help with your complaint about a state sector agency, and what you need to do before coming to the Ombudsman.
Complaining about access to official information
Find out how we can help if you are unhappy with how your request for official information has been handled.