The word "Ombudsman" is Swedish and loosely translated means “grievance person”. It was first used in its modern sense in 1809 when the Swedish Parliament established the office of Justitieombudsman, who was to look after citizens’ interests in their dealings with government.
Today, many countries have adopted the Ombudsman concept. The International Ombudsman Institute is an affiliation of more than 150 national ombudsman-type institutions.
The Ombudsman in New Zealand
Extensions to the Ombudsman's jurisdiction
In 1968, the Ombudsman’s jurisdiction was extended to include education and hospital boards.