The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Please note, the three weeks between Christmas Day and 15 January the following year don't count as working days. This means that any OIA or LGOIMA request submitted from now may take a bit longer.
Media releases | February 20, 2019
The Chief Ombudsman says staff shortages at one of New Zealand’s largest prisons are causing prisoners to spend extended periods of time locked in their cells and prisoners’ rehabilitation needs are not being met.
Media releases | February 14, 2019
The Chief Ombudsman Peter Boshier has launched investigations into the Ministry of Health’s oversight of facilities and services for intellectually disabled people with high and complex needs.
Media releases | December 20, 2018
The Ombudsman is undertaking a review of guidance materials produced, and is seeking feedback from agencies and the public via a short anonymous survey.More from the newsroom Subscribe