Improving official information practice

We have an ongoing programme of investigations into public sector official information practices.

The investigations look at the leadership, culture, organisational systems, policies and procedures in place at public sector agencies to support good practices when dealing with official information requests. 

The investigation process is governed by the Ombudsmen Act, and largely works the same way as any other Ombudsman investigation.

The Ombudsman works closely with each agency as part of the investigation. They aim to identify areas of good practice and make suggestions for better official information practice.

We use a variety of investigative methods to gather information, including:

  • surveying the agency, staff and public
  • research
  • meetings with agency staff.

We then analyse and prepare a report, which includes suggestions and recommendations for improvement. The agency has a chance to comment before the opinion is finalised. The Ombudsman's reports are tabled in Parliament and published on our website.

Official information practice investigation reports

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