Resources and publications

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  • Making complaints about government agencies

    Pamphlets and posters
    A pamphlet explaining what the Ombudsman can do for you, the complaints process, and what happens when you make your complaint. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a short YouTube video in New Zealand Sign language called "Making complaints about government agencies".
  • Making complaints about prisons and Community Corrections

    Pamphlets and posters
    A pamphlet on making a complaint about prisons and Community Corrections. It covers: What can the Ombudsman do for you?; What happens when you make a complaint?; and the complaints process. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi.
  • Monitoring places of detention

    Pamphlets and posters
    A pamphlet explaining the Ombudsman's role as a National Preventive Mechanism, what the Ombudsman looks at when monitoring places of detention, and other National Preventive Mechanisms. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin. Or, watch a short YouTube video in New Zealand Sign language called "Monitoring places of detention".
  • The Ombudsman: who we are

    Pamphlets and posters
    A pamphlet explaining what the Ombudsman does. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, watch this five-minute YouTube video (in New Zealand Sign Language) on what the Ombudsman does.
  • Where to get more help resolving a complaint

    Sometimes when we make a complaint we’re not happy with the response we get. If we are unhappy with how our complaint has been dealt with, we may need to take it further. This is a teaching resource about the language of complaint. It is for teachers working with people who are not confident speaking and writing English and are free for anyone to use.
  • Whistle-blowing: A guide to the Protected Disclosures Act

    Pamphlets and posters
    If you want to report serious wrong doing in your work place, this pamphlet explains how the Ombudsman may be able to help you. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a short YouTube video in New Zealand Sign Language called the Protected Disclosures Act and the Ombudsman's role in it.
  • Writing to complain

    A guide to writing a letter of complaint. This is a teaching resource about the language of complaint. It is for teachers working with people who are not confident speaking and writing English and are free for anyone to use. You can use the leaflets and case studies on this page to help with teaching the topics.
  • Plan for the next Making Disability Rights Real report

    Projects, reference & data, Disability rights projects
    In mid- to late 2019, New Zealand’s compliance with the United Nations Disability Convention will be reviewed. Find out more about this and how to make a submission.
  • Measures protecting public health and safety – request to New Zealand Police for video footage of tasered goat

    Case notes
    New Zealand Police (Police) received a request from a journalist for video footage of an incident in December 2016 during which a goat was tasered.
  • Ombudsman Quarterly Review Spring 2018

    Ombudsman Quarterly Reviews (OQR)
    The Spring 2018 edition of the Ombudsman Quarterly Review is here now.
  • APOR conference 2018: Opening address

    Speeches
    President of the International Ombudsman Institute (IOI) and Ombudsman for the Republic of Ireland, Peter Tyndall, opened the 30th Australasian and Pacific Ombudsman Region (APOR) conference on 28 November 2018 by calling on integrity institu
  • Four Local Government Official Information and Meetings Act practice investigations underway – feedback called for

    Media releases
    The Chief Ombudsman has commenced four new self-initiated investigations into the official information practices of the public sector, the third set of investigations announced in the past eight months.
  • Submission of the Chief Ombudsman – Protected Disclosures Act consultation

    Projects, reference & data, Submissions
    The State Services Commission held a public consultation on possible reform of the PDA in 2018. The Chief Ombudsman made a submission, which is now available to read.
  • Chief Ombudsman issues findings on access to National Stadium reports by Auckland Councillors

    Media releases
    The Chief Ombudsman Peter Boshier says a decision to impose conditions on Auckland Councillors gaining full access to two reports on the proposed National Stadium was justified.
  • Investigation into Horowhenua District Council’s email quarantining practice

    Opinions
    Between 2011 and 2017, the Horowhenua District Council kept a list of people whose emails were deemed to pose a risk to staff. This list included the names of some of the Council’s own elected officials.
  • Horowhenua District Council urged to apologise over emailing blocking

    Media releases
    The Chief Ombudsman Peter Boshier has recommended the Horowhenua District Council apologise to the Mayor Michael Feyen and four others for blocking their emails.
  • Decision to impose conditions on the release of National Stadium reports to councillors

    Case notes
    The Auckland Council received two reports as part of a pre-feasibility study on the potential for a new National Stadium and Precinct in downtown Auckland.
  • Tackling dementia: Protecting the rights of detained people

    Speeches
    The Chief Ombudsman Peter Boshier's presentation to the Alzheimers New Zealand conference on 25 October 2018 outlined how the OPCAT provides an international platform for effecting national change to protect the human rights of some of our most vulnerable people: those with dementia who are detained in facilities.
  • Ombudsman confirms Callaghan Innovation investigation

    Media releases
    The Chief Ombudsman Peter Boshier has confirmed he will conduct an investigation into the way Callaghan Innovation administers its Official Information Act requests.
  • Chief Ombudsman says Annual Report highlights significant progress

    Media releases
    Chief Ombudsman Peter Boshier has released his Annual Report for 2017/2018.
  • Three new OIA/LGOIMA investigations underway – public feedback wanted

    Media releases
    The Chief Ombudsman has commenced three new self-initiated investigations into the official information practices of the public sector.
  • Annual Report 2017/2018

    Annual reports
    In the past year, we have made some excellent progress in key areas, none more so than by clearing our backlog of complaints, a bugbear both for us and the public. We have been quicker and more efficient in resolving complaints, but with no reduction in the quality or efficacy of our work. Specific cases we have dealt with this year are contained in this report, and they showcase the breadth and depth of the work we are tasked to undertake.
  • Ombudsman releases four OIA practice reports

    Media releases
    Chief Ombudsman, Peter Boshier, today released OIA compliance and practice reports on four government agencies (the Ministry for Culture and Heritage, the Ministry for the Environment, the Department of Conservation, and Land Information New Zealand).
  • Joint media statement: International Right to Know Day

    Media releases
    Australia and New Zealand’s Information Access Commissioners join together in support of International Right to Know Day, 28 September 2018.
  • Protecting the rights of detained people

    Speeches
    The Chief Ombudsman Peter Boshier's presentation to the New Zealand Aged Care Association's annual conference on 12 September 2018.
  • Ombudsman Quarterly Review Winter 2018

    Ombudsman Quarterly Reviews (OQR)
    The winter 2018 edition of the Ombudsman Quarterly Review is here now.
  • Ombudsman releases latest OIA data

    Media releases
    Chief Ombudsman Peter Boshier today released his latest Official Information Act data, which shows there has been a rise in the number of complaints received.
  • Chief Ombudsman calls for Whanganui Prison to urgently address inmate violence and intimidation

    Media releases
    The Chief Ombudsman's report has been tabled in Parliament this afternoon after his inspectors made a full, unannounced inspection of Whanganui Prison in February.
  • OIA compliance and practice at the Department of Conservation

    Official Information Practice Investigations
    The report of the Chief Ombudsman's investigation into OIA compliance and practice at the Department of Conservation.
  • OIA compliance and practice at Land Information New Zealand

    Official Information Practice Investigations
    The report of the Chief Ombudsman's investigation into OIA compliance and practice at Land Information New Zealand.
  • OIA compliance and practice at the Ministry for the Environment

    Official Information Practice Investigations
    The report of the Chief Ombudsman's investigation into OIA compliance and practice at the Ministry for the Environment.
  • OIA compliance and practice at the Ministry for Culture and Heritage

    Official Information Practice Investigations
    The report of the Chief Ombudsman's investigation into OIA compliance and practice at the Ministry for Culture and Heritage.