Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
1424 Resources Show all
Ministry of Transport should convey outcome of review into traffic accident involving its staff and publicCase notesAdequacy of investigation into complaints about an accident—adequacy of investigation into accident–case for administrative review of accident and complaint procedures where accidents occur involving a traffic officer and a member of the public
New Zealand Treasury found to have fettered discretion over bona vacantia decisionCase notesBona vacantia–Crown’s discretion to provide for persons for whom deceased might reasonably have expected to make provision—unreasonable and oppressive exercise of discretion s.77(1)(e) Administration Act 1969
Immigration Service inconsistent applying test for employers supporting residence applicationsCase notesApplication for permanent residence on occupational ground—declined on grounds that nationwide advertising for position had not been undertaken by employer—different approaches taken by Regional and Head Offices
State Services Commission obliged to honour guarantee of work placement in public serviceCase notesLeave without pay—employee guaranteed placement on return—consequences when no position found
Power Board unreasonable not to verify power-user’s explanation for unpaid invoiceCase notesDisputed electricity account—whether complainant resident at premises in question
Department of Internal Affairs administrative practice regarding prefix name in passports not unreasonable in the circumstancesCase notesRefusal to issue passports with names printed as requested-invasion of privacy-administrative convenience
Department of Labour delays processing travel claimCase notesApprenticeship claim-delay in completing enquiry into travelling allowance—administrative checks instituted
Immigration Service fails to provide adequate opportunity to comment on adverse information and failed to give clear reasons for decline decisionCase notesImmigration-residence visas—applications provisionally approved and subsequently declined—reasons for declining not given at time of provisional approval-whether decisions to decline unlawful or unreasonable—whether procedures adopted in declining applications unreasonable
Ministry of Transport fails to clarify driver licence record and offers payment for expenses incurredCase notesCosts—unreasonable decision not to reimburse expenses
Department of Social Welfare and unfair repayment of a loanCase notesDepartment of Social Welfare-decision to require repayment of a suspensory loan granted under the Disabled Persons Community Welfare Act
Immigration Service fails to consider residence application in accordance with policyCase notesUnreasonable decision to decline application for permanent residence Misapplication of policy following a policy change
Transit New Zealand’s contractors required to act responsibly under terms of their contractCase notesRoading reconstruction-affecting drainage on adjacent private property—damage to property by contractor during reconstruction—liability of Transit New Zealand for contractor’s action
Department of Social Welfare error in employment issueCase notesDispute over offer of employment—remedy available under Employment Contracts Act— Ombudsman exercised discretion under s 130(a) to investigate—employment offer reinstated
School Certificate examination scripts releasedCase notesThe Minister of Education and the Department of Education were asked to release marked School Certificate Examination scripts. All the requests were refused; sections 52 (3), 9 (2)(b) and 27 (1) were relied on. However, this was changed following the Ombudsman's recommendation.
Towards Open Government: Supplementary ReportDanks reportOur General Report recognised that before the Government made final decisions on its recommendations certain matters would require further examination.
Towards Open Government (Danks Report)Danks reportThese reports by the Danks Committee on Official Information led to the enactment of the Official Information Act in 1982.