Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
1299 Resources Show all
Council accepts further discussion required with public over road closure decision
Case notesClosure of a public road during winter monthsPower Board agrees to refund person who was unaware of power-saving switch
Case notesFailure to charge for water heating power supply at appropriate rate—installation of system entitling consumer to concessionary rate not notified to power supply authority—no fault of complainant or authority—authority had benefit of power savingsCouncil agrees to pay for part of fence removed for road widening
Case notesDelay in Council replying to complainant’s correspondence relating to the matter—unclear whether undertaking had been made—on balance probableSchool Board of Trustees delivers inconsistent punishment to students
Case notesExpulsion—smoking—improper discrimination by Board of Trustees vis-a-vis another pupil— recommendation to delete information from recordsAccident Compensation Corporation delays to review case caused financial hardship
Case notesLong term pain from back problem— ACC—manner of obtaining report-delays in review processCouncil waives fee for replacing pipes as gesture of goodwill
Case notesCharging for faulty work—whether County Council responsibleCouncil failed to adhere to conditions to dump refuse on leasehold land
Case notesFailure to reduce a smell nuisanceMarlborough Forestry Corporation’s sub-committee procedures fall short of standard required
Case notesConflict between staff and members of Board—importance of record keeping—question of minutes reflecting intentions of organisationCouncil agrees to reimburse legal fees where complainant lost opportunity to make submission
Case notesLegal costs—Council refusal to reimburse complainantPower Board decision to disconnect power unreasonable in the circumstances
Case notesElectric Power Board decision to disconnect power to a consumer’s home unreasonableCouncil acquires land by transfer to resolve dispute over undedicated land
Case notesFailure to maintain undedicated landCouncil’s processes regarding consent application not unreasonable, but inadequate response to complainant’s inquiries
Case notesPlanning application—dispensation under s 76(3) of the Town and Country Planning Act 1977— complainant overseas, not notified of outcome of applicationCouncil accepts it should fix issue over storm water drain
Case notesStormwater drainage for potential subdivision—effect of conditions of previous subdivision consents—Council obligations to supply outfallCouncil takes action to reduce noise nuisance from aircraft testing facility
Case notesNoise nuisance-aircraft engine testing at night—responsibilities of local authorityLocal Authority failed to require abatement of noise nuisance
Case notesLocal Authority had not enforced a Transitional District Plan in respect of the use of a dwelling—complainant’s neighbour had been using his home property to repair racing cars and the noise detrimentally affected the neighbourhood—Ombudsman found the Council had failed to require abatement of a noise nuisance but then agreed to do so—complaint discontinued on basis of Council’s actionsImmigration Service allows reconsideration of residence application
Case notesApplication for residence declined on ground that false declaration supplied—principles of fairness and natural justice—provision of a fair hearingSchool Certificate examination scripts released
Case notesThe Minister of Education and the Department of Education were asked to release marked School Certificate Examination scripts. All the requests were refused; sections 52 (3), 9 (2)(b) and 27 (1) were relied on. However, this was changed following the Ombudsman's recommendation.Towards Open Government: Supplementary Report
Our General Report recognised that before the Government made final decisions on its recommendations certain matters would require further examination.Towards Open Government (Danks Report)
Danks reportThese reports by the Danks Committee on Official Information led to the enactment of the Official Information Act in 1982.