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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
1330 Resources Show all
Investigation into the Health and Disability Commissioner’s assessment of three complaints
OpinionsSummary It is my opinion that the former Health and Disability Commissioner’s (HDC’s) handling of three separate complaints was unreasonable.Waka Tangata: APOR E-news (December 2020)
Waka TangataOmbudsman Quarterly Review Spring 2020
Ombudsman Quarterly Reviews (OQR)The OQR for spring 2020 is out. In this issue:Info sheet for detainees in MIQ facilities
FactsheetsThis information sheet is for people detained in a managed isolation and quarantine (MIQ) facility and sets out what is involved in an inspection by the Chief Ombudsman.Report on an unannounced inspection of Te Whetu Tāwera Adult Acute Mental Health Unit, Auckland City Hospital, under the Crimes of Torture Act 1989
OPCAT reportsExecutive Summary Background Ombudsmen are designated as one of the National Preventive Mechanisms (NPMs) under the Crimes of Torture Act 1989 (COTA), with responsibility for examining and monitoring the conditions and treatment of sConfidentiality: A guide to section 9(2)(ba) of the OIA and section 7(2)(c) of the LGOIMA
Official informationThis is a guide to the confidentiality withholding ground found in section 9(2)(ba) of the OIA and section 7(2)(c) of the LGOIMA.Confidentiality work sheet
Worksheets and other resourcesThis summary work sheet will help you to decide whether there is good reason to withhold ‘confidential information’ under section 9(2)(ba) of the OIA / 7(2)(c) of the LGOIMA, because release would be likely to (i) prejudice the supply of similar informaEarly resolution of decision to decline COVID-19 Wage Subsidy application
Case notesApplication for COVID-19 wage subsidy declined by Ministry of Social Development, even though complainant had registered as self-employed before the relevant date—Ombudsman inquiries with Ministry resulted in approval of application—complaint resolvPrivacy: A guide to section 9(2)(a) of the OIA and section 7(2)(a) of the LGOIMA
Official informationThis is a guide to the privacy withholding ground found in section 9(2)(a) of the OIA and section 7(2)(a) of the LGOIMA.Privacy worksheet
Worksheets and other resourcesThis summary work sheet will help you to decide whether there is good reason to withhold official information under section 9(2)(a) of the OIA / 7(2)(a) of the LGOIMA, because it is necessary to protect the privacy of natural persons, including deceasedRequest for information about volunteer rural constabulary programme
Case notesSection 9(2)(f)(iv) OIA applied to briefing from New Zealand Police to Minister—negotiations between coalition partners were still required, and disclosure would have prejudiced the orderly and effective conduct of the Government’s decision making proceDelay in responding to request for information about the Invited Visitor Policy and sponsorship
Case notesFailure by Antarctica New Zealand to make and communicate its decision on a request for official information within extended time limit—this appeared to be contrary to law—deemed to be a refusal under s 28(4)(b) OIA—investigation of deemed refusal commeConsultation on health and safety plans for Managed Isolation Facility
Case notesComplaint about level of consultation with residents before Stamford Plaza Hotel became a Managed Isolation Facility—Chief Ombudsman found that the Department did not consult appropriately with the residents before this occurred—the Department also didFAQs: official information requests during a general election period
Official informationThis guide answers questions from agencies and requesters about dealing with official information requests during the general election period. It:OIA and LGOIMA complaints January - June 2020
Complaints dataThe Chief Ombudsman publishes data on OIA and LGOIMA complaints on a six-monthly basis.Ombudsman Quarterly Review Winter 2020
Ombudsman Quarterly Reviews (OQR)The OQR for winter 2020 is out. In this issue:OPCAT: Ombudsman and IPCA are visiting court facilities
OPCAT projects, FactsheetsOmbudsman and IPCA are visiting court facilities Update: August 2020Report on an unannounced follow up inspection of Te Whare o Matairangi Mental Health Inpatient Unit, Wellington Hospital, under the Crimes of Torture Act 1989
OPCAT reportsThis report has been prepared in my capacity as a National Preventive Mechanism (NPM) under the Crimes of Torture Act 1989 (COTA).Report on an unannounced inspection of He Puna Wāiora Mental Health Inpatient Unit, North Shore Hospital, under the Crimes of Torture Act 1989
OPCAT reportsExecutive Summary Background In 2007, the Ombudsmen were designated one of the National Preventive Mechanisms (NPMs) under the Crimes of Torture Act 1989 (COTA), with responsibility for examining and monitoring the conditions and treReport on an unannounced inspection of Waiatarau Mental Health Inpatient Unit, Waitakere Hospital, under the Crimes of Torture Act 1989
OPCAT reportsExecutive Summary Background In 2007, the Ombudsmen were designated one of the National Preventive Mechanisms (NPMs) under the Crimes of Torture Act 1989 (COTA), with responsibility for examining and monitoring the conditions and treReport on an unannounced inspection of Tumanako Mental Health Inpatient Unit, Whangarei Hospital, under the Crimes of Torture Act 1989
OPCAT reportsExecutive summary Background In 2007, the Ombudsmen were designated one of the National Preventive Mechanisms (NPMs) under the Crimes of Torture Act 1989 (COTA), with responsibility for examining and monitoring the conditions and treReport on an unannounced inspection of the Kensington Centre Mental Health Inpatient Unit, Timaru, under the Crimes of Torture Act 1989
OPCAT reportsExecutive Summary Background In 2007, the Ombudsmen were designated one of the National Preventive Mechanisms (NPMs) under the Crimes of Torture Act 1989 (COTA), with responsibility for examining and monitoring the conditions and treFinal report on an unannounced inspection of Waikeria Prison under the Crimes of Torture Act 1989
OPCAT reportsThe following report has been prepared in my capacity as a National Preventive Mechanism (NPM) under the Crimes of Torture Act 1989 (COTA).OPCAT COVID-19 report: Report on inspections of aged care facilities under the Crimes of Torture Act 1989
OPCAT reportsExecutive summary This report outlines my key findings, suggestions, and recommendations in relation to OPCAT COVID-19 inspections of six secure aged care facilities[1] (the Facilities) between 17 April and 8 May 2020.The OIA and the Inquiries Act 2013
Official informationThis guide aims to answer questions about how the Inquiries Act 2013 interacts with the Official Information Act 1982 (OIA). This guide discusses:He Take Kōhukihuki | A Matter of Urgency
Systemic investigationsExecutive summary My investigation The role of Oranga Tamariki—the Ministry for Children (the Ministry) is to promote the wellbeing of tamariki, rangatahi and their whānau.Request for names of clusters that COVID-19 cases were linked to
Case notesSection 18(c)(i) OIA applied—release would be contrary to s 92ZZG(2) Health Act 1956— discretion to use or disclose contact tracing information for the ‘effective management of infectious diseases’—exercise of discretion reviewed under the Ombudsmen ActOff the Record: An investigation into the Ministry of Health’s collection, use, and reporting of information about the deaths of people with intellectual disabilities
Systemic investigationsExecutive summary The investigation New Zealanders with intellectual disabilities have overall poorer health outcomes compared to people without intellectual disabilities, despite higher than average use of health services.Treatment of disabled mother and removal of newborn child
Case notesOutcome The Chief Ombudsman formed the opinion that Child, Youth and Family, then as part of the Ministry of Social Development (the Ministry), had acted unreasonably in its treatment of the child’s mother.Use of incorrect information, lack of trauma-informed practice, failure to assess children’s safety
Case notesRepeated use of incorrect, unverified information about a mother, including at Family Court—failure to assess safety of children—lack of trauma-informed practice—poor complaints handling process and inadequate apologyMaking Disability Rights Real 2014 - 2019
Disability rights reportsExecutive Summary New Zealand has a mixed record when it comes to the rights of disabled people.OPCAT COVID-19 report: Report on inspections of prisons under the Crimes of Torture Act 1989
OPCAT reportsExecutive summary This report outlines my key findings and recommendations in relation to nine prisons inspected during the period of 29 April 2020 to 8 May 2020.