Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
1429 Resources Show all
OIA compliance and practice in Ministry of Social Development 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
OIA compliance and practice in Ministry of Transport 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
OIA compliance and practice in New Zealand Customs Service 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
OIA compliance and practice in New Zealand Defence Force 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
OIA compliance and practice at Waka Kotahi 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
OIA compliance and practice in Te Kawa Mataaho 2022Official Information Practice InvestigationsThis report was released as part of ‘Ready or not?’, an investigation into OIA practices at 12 core agencies.
Ready or not? OIA compliance and practice in 2022Official Information Practice InvestigationsThe Chief Ombudsman’s investigation into OIA practices at 12 core agencies uncovers significant gaps in the way agencies are responding to journalists, training staff and keeping records.
Omission by school board to consider behavioural support prior to exclusion of studentCase notesA School Board excluded a student for ‘continual disobedience’ under the Education and Training Act 2020. The Chief Ombudsman found the Board failed to properly examine the level of support offered to the student before excluding them.
Inadequate record-keeping and unreasonable decisions by school board: Student disciplineCase notesInvestigations into decisions of Bethlehem College School Board to exclude a students on the basis of ‘gross misconduct’.
OIA and LGOIMA complaints received 1 Jan - 30 June 2022Complaints dataThe Chief Ombudsman publishes data on OIA and LGOIMA complaints on a six-monthly basis.
Report on an announced inspection of Pohutukawa Forensic Intellectual Disability Unit, Mason Clinic, under the Crimes of Torture Act 1989OPCAT reportsBetween 12 and 15 April 2021, three Inspectors — whom I have authorised to carry out visits to places of detention under COTA on my behalf — made an announced inspection of Pohutukawa Forensic Intellectual Disability Unit (the Unit), within the Mason Clinic, located in Point Chevalier, Auckland.
Ombudsman Quarterly Review Winter 2022Ombudsman Quarterly Reviews (OQR)The Winter 2022 Ombudsman Quarterly Review is out now. It includes an opinion piece from Chief Ombudsman Peter Boshier on the OIA and LGOIMA, Mr Boshier’s submission to the Abuse in Care Royal Commission, a systemic investigation into the use of workshops by local councils is announced, and a stronger approach to delay deemed refusal complaints.
He rauemi tātaki ea – A resource for offering an effective apologyGuidesPeople have the right to expect a high standard of administration by central and local government agencies. They expect agencies to act legally, fairly, and in a timely manner, and to be treated with respect in a way that is culturally appropriate.
Report on an unannounced inspection of Otago Corrections Facility under the Crimes of Torture Act 1989OPCAT reportsThis report examines the conditions and treatment of prisoners detained in Otago Corrections Facility. I authorised my Inspectors to conduct a seven-day inspection of the Prison from 5 October to 11 October 2020.
Guidance on when to engage the Ombudsman in law reform proposalsGuidesThis guidance sets out why and when an Ombudsman should be engaged in law reform process and the Ombudsman's view on some key questions that are likely to arise.
Disability Rights: How is New Zealand doing?Disability rightsThis summary report updates the Committee, and the New Zealand Parliament and public, with recent information on the priority areas that prevent disabled people in New Zealand from realising their full suite of human rights as set out in the United Nations Convention on the Rights of Persons with Disabilities.
Checklist: Protecting whistleblower confidentialityProtected Disclosures ActThis checklist will assist if you or your organisation has received a protected disclosure about serious wrongdoing in your workplace.
Checklist – Am I ready to make a protected disclosure?Protected Disclosures ActThis checklist will assist if you are considering making a protected disclosure about serious wrongdoing in your workplace, or wondering whether you need more information and guidance.
Information for residents' point of contact: Upcoming inspection by the Chief Ombudsman’s teamFactsheetsA letter to residents of aged care facilities where the Chief Ombudsman is carrying out an inspection.
Making a protected disclosure - a guide to "blowing the whistle"Protected Disclosures ActIf you’re concerned about serious wrongdoing in or by your organisation, the Ombudsman is able to provide information and guidance.
Protected disclosures – guidance on internal policies and proceduresGuides, Protected Disclosures ActIf your organisation is looking to encourage an open reporting culture, or is currently grappling with how to handle a protected disclosure by one of your employees about serious wrongdoing in your workplace, the Ombudsman can provide guidance.
Ombudsman’s approach to delay complaintsGuidesThe Chief Ombudsman has decided to make changes to his handling of delay complaints alleging breaches by public sector agencies of the maximum statutory timeframe obligations set out in the Official Information Act and the Local Government Official Information and Meetings Act 1987. He considers these laws to be cornerstones of New Zealand’s democracy.
Waka Tangata: APOR E-news (June 2022)Waka Tangata
Lack of review mechanism for community participation services funding unreasonableCase notesThe Chief Ombudsman received a complaint about the level of Community Participation Services provided by the Ministry of Social Development (MSD).
Ministerial notifications and the obligation to communicate decisions ‘as soon as reasonably practicable’Case notesComplaint to the Ombudsman, raising Police’s obligations to communicate a decision to them ‘as soon as reasonably practicable'.
Requests for information relating to the COVID-19 vaccination programmeCase notesA requester sought a broad range of clinical information provided to Medsafe by the pharmaceutical companies that were developing the COVID-19 vaccine, including safety trial data.
Delay in responding to request for information about transferrals between hospitalsCase notesOn 18 February 2021, the Ministry of Health (the Ministry) received a request for official information, and transferred it to the Southern District Health Board. On 28 September 2021, the requester emailed the Board about the lack of response to her request, and made a complaint to the Ombudsman.
Inaugural Pūhara Mana Tangata report for 2020/2021Annual reportsThe Chief Ombudsman’s Māori panel – Pūhara Mana Tangata – has published a report of its first two years in operation.
Requests for information deemed vexatious and not in good faith due to offensive languageCase notesA complainant made a number of information requests to Inland Revenue Department for information on the same subject. IR refused four of these requests because it considered each request ‘to be offensive and an abuse of the right to access official Information’.
Expectations for conditions and treatment of residents in health and disability places of detention – aged careOPCATThis resource is intended to provide an understanding of some of the matters the Chief Ombudsman considers when monitoring aged care facilities.
Ombudsman Quarterly Review Autumn 2022Ombudsman Quarterly Reviews (OQR)This edition includes Ombudsman’s opinion on the Erebus Memorial consultation process, third report highlights overrepresentation of Māori in mental health seclusion, Chief Ombudsman elected as Second Vice President of IOI, council not entitled to withhold internal workshop presentation.
OPCAT aged care monitoring programmeFactsheets