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Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
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Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
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Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
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Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
7 Resources Show all
Earthquake Commission’s handling of a claim unreasonable in the circumstances
Case notesWhether the Earthquake Commission (EQC) had handled a claim for drapes and carpets in a reasonable manner—Chief Ombudsman found aspects of EQC’s handling of the matter to have been unsatisfactoryRequest for video footage recorded during an investigation
Case notes1100 hours of video footage—extension of time limit reasonable—concerns about volume of information addressed by disclosing a sampleRequest for transcripts of post-Cabinet press conferences (substantial impact)
Case notesDifficulty involved in finding and bringing together the requested transcripts - adverse impact on operation of the Office—s 18(f) appliedRequest for briefing notes relating to state visits
Case notesInspection on conditions in order to identify the documents required provided means of resolving s 18(f) refusalRequest for transcripts of post-Cabinet press conferences
Case notesPrime Minister’s office wanted to compare draft transcript with audio recording to check for errors—‘substantial collation or research’ does not encompass a quality assurance check of that nature—10 hours work did not amount to ‘substantial collation or research’Department of Conservation resolves impasse concerning ivory-key piano held by New Zealand Customs
Case notesRefusal to release piano imported from United Kingdom—family heirloom from 1920s—need for approval of Department of Conservation under CITES because of ivory content—conflict between New Zealand legislation implementing CITES and European Community Regulations—impasse resolved by acceptance of statutory declaration by family—conflict to be raised with CITES SecretariatEarthquake Commission can impose excess levy under the regulations
Case notesTwo adjoining properties affected by a landslide – EQC levied an excess on both properties in accordance with the Earthquake Commission Act 1993 (Regulations 1993, reg 4(1)(b)—the Ombudsman concluded EQC was entitled to impose the excess