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  • Request for handwritten comments on draft walking and cycling strategy

    Case notes
    Release would inhibit willingness of Council staff to provide free and frank opinions on drafts circulated by colleagues, or to test the content and recommendations of such documents, which would undermine the accuracy and value of the material that eventuates—s 7(2)(f)(i) applies
  • Adequacy of ex gratia payment to remedy mistake by Customs

    Case notes
    NZ Customs officer rejected passenger on flight because water damage on passport—Ombudsman found officers failed to process the passport adequately and caused considerable cost to passenger because of this failure—complainant upheld and complainant received full payment to cover financial losses
  • State Services Commission’s consideration of complaint about Treasury policy paper was not unreasonable

    Case notes
    Whether the State Services Commission’s consideration of a complaint made by the New Zealand Post Primary Teachers’ Association about a Treasury policy paper, was reasonable—Ombudsman concluded SSC did not act unreasonably when it considered that complaint
  • Request for Pre-Cabinet précis briefings

    Case notes
    Disclosure of short and incisive pre-Cabinet briefings and risk assessments would inhibit future expression of free and frank opinions
  • Department of Internal Affairs provides reasonable service and advice to traveller on temporary passport

    Case notes
    Whether the Department of Internal Affairs (DIA) reasonably handled revalidation of a passport for New Zealand citizen travelling on temporary passport—Ombudsman concluded DIA had made every effort to inform the complainant of the steps needed to have his passport validated
  • Request for staff named in emails about genetically modified corn

    Case notes
    Section 6(d) OIA did not apply—no real and objective risk of danger to safety—s 9(2)(g)(ii) OIA did not apply—many of the names were already publicly available in connection with this issue and no harm had ensued—section 9(2)(g)(i) OIA did not apply—inf
  • Request for public submissions on draft standard

    Case notes
    Members of the public with a vested interest in developing standards would not be deterred from expressing their opinions in future
  • Request for report on DHB governance issues

    Case notes
    Disclosure of report at time of request would have inhibited expression of free and frank opinions by officials—but passage of time and change in circumstances had diminished the likelihood of such prejudice—senior public servants would not be inhibited from expressing free and frank opinions in future
  • Actions of Office of Treaty Settlements reasonable in relation to a claim settlement process

    Case notes
    Office of Treaty Settlements—reasonable for OTS to rely on the findings of the Waitangi Tribunal that the South Island Landless Natives Act 1906 (SILNA) represented an inadequate response to the Ngāi Tahu landlessness and to regard any grievances that members of Ngāi Tahu might have with the adequacy of land granted under SILNA as a matter appropriately addressed during the Ngāi Tahu settlement process rather than remaining outside it
  • Energy Safety Service remedied initial inadequate investigation of accident

    Case notes
    Manner in which Energy Safety Service carried out investigation inadequate—however further inquiries made later—Ombudsman satisfied with later inquiries and concluded the decision not to prosecute not unreasonable in the circumstances
  • Department of Internal Affairs not unreasonable to cancel passport

    Case notes
    Department of Internal Affairs—decision to recall and cancel complainant’s NZ passport – position determined by terms of legislation
  • Request for information about submissions received on marine reserve application

    Case notes
    Request for information about submissions on marine reserve application—refused under s 18(f)—20 bound files of submissions—8-9 hours of staff time to respond to the requests did not amount to ‘substantial collation and research’—Department ultimately allowed requester to personally research the 20 bound files to collate the information sought
  • Request for information relating to local authority resource consent fee

    Case notes
    Request for variety of information relating to local authority resource consent fee—numerous previous requests for official information—some information refused under s 17(h)—requests not deemed frivolous or vexatious, but information could not be made available without substantial collation and research