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Ngā rauemi me ngā tānga

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31 Resources Show all

  • Request for handwritten comments on draft walking and cycling strategy

    Case notes
    Release would inhibit willingness of Council staff to provide free and frank opinions on drafts circulated by colleagues, or to test the content and recommendations of such documents, which would undermine the accuracy and value of the material that eventuates—s 7(2)(f)(i) applies

  • Local Authority not unreasonable to issue Trespass Notice in the circumstances

    Case notes
    Whether the District Council was reasonable to issue a Trespass Notice to the complainant and whether the complainant was given the opportunity to review the Council’s case against her—Ombudsman concludes the action was justified

  • Adequacy of ex gratia payment to remedy mistake by Customs

    Case notes
    NZ Customs officer rejected passenger on flight because water damage on passport—Ombudsman found officers failed to process the passport adequately and caused considerable cost to passenger because of this failure—complainant upheld and complainant received full payment to cover financial losses

  • Charge for the creation of statistics

    Case notes
    OIA and Charging Guidelines did not apply to request for statistics that were not held but could be created for a fee—fee for the creation of statistics was calculated in accordance with the agency’s Sales and Pricing Policy and was not unreasonable

  • Local Authority not unreasonable to hold that right of way issue is a civil matter

    Case notes
    Whether the Council was unreasonable to suggest that a right of way dispute between neighbours was a civil matter—Ombudsman found Council’s advice to have been reasonable

  • Request for Pre-Cabinet précis briefings

    Case notes
    Disclosure of short and incisive pre-Cabinet briefings and risk assessments would inhibit future expression of free and frank opinions

  • Department of Internal Affairs provides reasonable service and advice to traveller on temporary passport

    Case notes
    Whether the Department of Internal Affairs (DIA) reasonably handled revalidation of a passport for New Zealand citizen travelling on temporary passport—Ombudsman concluded DIA had made every effort to inform the complainant of the steps needed to have his passport validated

  • Charge for the supply of information about Southern Saltmarsh Mosquito Eradication Programme

    Case notes
    Unreasonable to increase charge that had already been fixed and agreed by the requester.

  • Charge for supply of information about Treaty claim over three year period

    Case notes
    No remission of charge in the public interest or due to hardship

  • Request for staff named in emails about genetically modified corn

    Case notes
    Section 6(d) OIA did not apply—no real and objective risk of danger to safety—s 9(2)(g)(ii) OIA did not apply—many of the names were already publicly available in connection with this issue and no harm had ensued—section 9(2)(g)(i) OIA did not apply—inf

  • Request for public submissions on draft standard

    Case notes
    Members of the public with a vested interest in developing standards would not be deterred from expressing their opinions in future

  • Charge for supply of board minutes

    Case notes
    Cannot charge for administrative costs associated with the way an agency chooses to process a request—charge reduced—no remission of charge in the public interest or due to personal hardship

  • Request for report on DHB governance issues

    Case notes
    Disclosure of report at time of request would have inhibited expression of free and frank opinions by officials—but passage of time and change in circumstances had diminished the likelihood of such prejudice—senior public servants would not be inhibited from expressing free and frank opinions in future

  • Local Authority unreasonable to review peppercorn rental without prior notice

    Case notes
    Peppercorn rent paid to Council for encroachment licence fee for garage—Council increased amount—inconsistent process—Ombudsman viewed increase unreasonable because of lack of notice

  • Local Authority and property vendors both responsible for checking lease agreement

    Case notes
    Local Authority—unreasonable not to have contacted previous lease holder three months after licence to occupy had expired and before agreeing to lease land to another person—Local Authority agrees to apologise to complainant

  • Local Authority not unreasonable to allow retrospective consents on building already constructed

    Case notes
    Local Authority issued an abatement notice to developers—Ombudsman concludes it was reasonable for Council to allow building to proceed while consent process completed—Council acted in accordance with the Resource Management Act (RMA)

  • Local Authority unreasonably failed to consider planning implications for building addition

    Case notes
    Local Authority unreasonable to require the complainant to obtain a resource consent for completed building work, which had been authorised by the Council three years previously

  • Regional Authority’s tender process inadequate

    Case notes
    Regional Council’s tender processes unreasonable, although the tender was incomplete, the Council officer contacted complainant after close of tenders to clarify his tender—having allowed an incomplete tender to proceed and provided complainant with an opportunity to clarify the tender, it was unreasonable for that clarification not to have been provided to the Tender Committee

  • Department of Internal Affairs not unreasonable to cancel passport

    Case notes
    Department of Internal Affairs—decision to recall and cancel complainant’s NZ passport – position determined by terms of legislation

  • Charge for provision of information regarding trade negotiations

    Case notes
    Request for information on current GATS round—charge levied—GATS a matter of substantial public interest—information sought for research which would ultimately be made publicly available—release would promote informed public debate—charge found to be unreasonable—recommendation to waive charge accepted

  • Council agrees to provide building consent at no cost

    Case notes
    Couple’s spouting on outbuilding needed to be replaced—City Council advised that a building consent was required—complaint made that this was unreasonable—officials met onsite to examine outbuilding and property—an already approved storm water drain was identified and Council agreed to issue building consent at no cost to couple—complaint resolved

  • Councils cannot act without proper authority regarding water usage charges

    Case notes
    Council installed water meter on landowner’s property so that water charges would be based on quantity used rather than flat domestic rate—owner complained that he was not consulted and there was no evidence that he was using water indiscriminately—Ombudsman reviewed legislation empowering Council to impose charges—legislation required Council resolutions – none passed—Council acted without proper authority—levies refunded and domestic rate reinstated

  • Councils advised to keep information for resource consents until all appeals exhausted

    Case notes
    Grape grower sought transparencies used in Council hearing for resource consent—Council had destroyed transparencies in accordance with 15 year practice on basis that the information was generic—Council created new transparencies with same information—grape grower alleged the information was not the same as on the originals—Ombudsman unable to compare the two —Council agreed to change practice and retain information used in hearings until all appeals exhausted

  • Request for information about submissions received on marine reserve application

    Case notes
    Request for information about submissions on marine reserve application—refused under s 18(f)—20 bound files of submissions—8-9 hours of staff time to respond to the requests did not amount to ‘substantial collation and research’—Department ultimately allowed requester to personally research the 20 bound files to collate the information sought

  • Request for information relating to local authority resource consent fee

    Case notes
    Request for variety of information relating to local authority resource consent fee—numerous previous requests for official information—some information refused under s 17(h)—requests not deemed frivolous or vexatious, but information could not be made available without substantial collation and research

  • Charge levied by Ministry of Health for provision of information about contraceptive pills

    Case notes
    Charge levied by Ministry of Health for provision of information about contraceptive pills—release of the information would likely contribute significantly to the medical profession’s understanding of Ministry’s decision making process—charge waived on public interest grounds

  • Local Authority rejects Ombudsman’s recommendation to monitor nuisance as required under RMA

    Case notes
    Local Authority failed to respond to complaints from residents about dust and noise nuisance. What it should have done was to consider complaints from residents by undertaking relevant surveys and tests to determine the extent of the problem being complained about (this is a responsibility under ss17 and 35 of the Resource Management Act 1991)—complaint sustained —Ombudsman recommended the Local Authority monitor noise and nuisance effects—recommendation rejected

  • Local Authority issued a Project Information Memorandum (PIM) unlawfully

    Case notes
    Property developer changed basis of development and obtained new Project Information Memorandum (PIM) containing conditions not prescribed in s 31(2) of the Building Act 1991—complainant considered the contents of the PIM unauthorised as the changes had not been agreed to by purchasers of the owner developing the property and action incurring legal expenses—Ombudsman found PIM not issued lawfully but agreed for Authority to amend the PIM to comply with LGOIMA—complainant offered ex gratia payment in recognition of legal costs incurred

  • Local Authority issues non-notified resource consent for vacant site

    Case notes
    Non-notified resource consent application granted for vacant site – neighbours claimed damage resulted from excavations and complained about the height of the building erected—Ombudsman investigated and found no apparent breach of s 94 of the Resource Management Act or District Plan rules and concluded the Local Authority was not unreasonable to issue a non-notified consent in this case—complaint not sustained—question of liability for damage allegedly incurred by complainants was a civil matter to be pursued in the courts

  • Department of Corrections accepts obligation to consider inmates’ circumstances when deciding work and educational paroles

    Case notes
    Refusal of work and educational paroles before inmate appeared before National Parole Board—inflexible policy inconsistent with concept of individual case management—review resulted in detailed case management plan for inmate

  • Local Authorities should avoid unnecessary delay processing resource consents

    Case notes
    Time limits for decisions made in respect of resource consent applications—ss 21 and 115 of the Resource Management Act—processing delays—responsibility of local authorities to avoid unreasonable delays