Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
23 Resources Show all
Request for information by father relating to school suspension of son
Case notesRequest by non-custodial father for information relating to his son’s suspension refused in order to protect son’s privacy—weight to be accorded to privacy vis-à-vis school’s obligations of disclosure under s 77 Education Act—summary of information released to satisfy public interest—Education Act 1989, s 77; Guardianship Act 1968, s 3Request for individual totals of abortions reported in 1997 for certain licensed institutions
Case notesRequest for individual totals of abortions reported in 1997 for certain licensed institutions—established privacy interests not outweighed by countervailing public interest, subject only to release of further statistical informationRequest for information relating to Civic Creche Inquiry
Case notesRequest for information relating to Christchurch Civic Creche Inquiry—most information released, but all names and other personal information withheld on privacy grounds—view formed privacy considerations did not attach to names of public sector employees in the context of their positions—privacy did attach to other employment related matters, and to names of private sector employees, children and parents involved—no countervailing public interest considerations identifiedRequest for information concerning patients believed ineligible for publicly funded healthcare
Case notesRequest for information from Immigration Service concerning patients believed ineligible for publicly funded healthcare—some information withheld on privacy grounds—some information not held—balance to be struck between public interest in release of information to the extent necessary to confirm eligibility for public funding and privacy interest—release of statement satisfied public interestDepartment of Corrections required to review process for media contact with inmates
Case notesAccess to prison inmates by the news media—conflict between procedural manual and communications policy—policy to be reviewed to ensure consistency with proceduresDepartment of Corrections protocol with Ombudsman regarding death in custody
Case notesDeath in custody—application of Protocol between Department of Corrections and Office of the Ombudsmen—issues arising from monitoring departmental investigation—need for improved communication, videotaping, fire safety and emergency proceduresCouncil seeks order from Environment Court about noise of bird scare device
Case notesCouncil had not enforced noise restrictions with respect to bird scaring devices because of the difficulty in obtaining adequate evidence for enforcement action—following Ombudsman’s investigation, the Council agreed to seek a ruling on the matter with the Environment Court and this action effectively resolved the complaintCouncil to advise when a person’s status under Resource Management Act is changed
Case notesResource consent application—non-notified—s 94(2) Resource Management Act 1991—change of status from ‘adversely affected’ to ‘not adversely affected’—complainant not advised of change and believed right to object remained intact—Council agreed to amend its policies and proceduresRequest for complete rate records
Case notesRequest for city council’s complete rate records—request refused under s7(2)(a)—consideration of s 115(2) of Rating Powers Act and ss 7(1), 7(2), 60(3) of the Privacy Act—information releasedRequest for information about members of boards for which Minister of Maori Affairs responsible
Case notesRequest for information about members of boards for which Minister of Maori Affairs responsible—information withheld under s 9(2)(a)—some information already publicly available—a strong privacy interest did not attach to names and terms of appointment of board members of Maori Trust Boards and the Maori Soldiers Trust Central Committee—public interest in releaseRequest for details of severance payment and salary relating to second tier manager
Case notesRequest for details of payments made to former employee of Airways Corporation—information refused under s 9(2)(a) and s 9(2)(b)(ii)—release of salary information in a $20,000 band struck the right balance between the established privacy interest and the public interest in disclosureRequest by non-custodial parent for children’s school reports which children asked not to provide
Case notesRequest by non-custodial parent for children’s school reports—children asked school not to make reports available—reports addressed principally to caregiver—matters to be reported under section 77 of the Education Act—section 9(2)(a) made out—public interest met by separate report prepared on matters under section 77 of the Education ActRequest by natural mother for maternity notes and paediatric files of her children who were in interim High Court wardship
Case notesRequest by natural mother for maternity notes and paediatric files of her children—children in interim High Court wardship—information previously made available—s 9(2)(a) outweighed by public interest in access to the information for the purposes of custody hearingRequest for report by District Inspector into care by mental health services of person convicted of murder
Case notesRequest for report by District Inspector into care by mental health services of person convicted of murder—much of the information withheld to protect privacy of individuals—some information already publicly available in course of offender’s trial—public interest in District Inspector’s findings—most information releasedRequest for names of proposed appointees to four Maori Development Commissions
Case notesRequest for names of proposed appointees to four Maori Development Commissions—some information refused under s 18(d) as appointments soon to be announced—s 9(2)(a) applied to the remainder of the information which was a preliminary list of nominationsRequests for CYPF case reviews
Case notesRequests for case reviews by Children, Young Persons and their Families Service—information withheld under ss 9(2)(a) and 9(2)(g)(i)—private information—social workers should not be discouraged unnecessarily from giving frank accounts of difficult cases where hindsight might identify some error of judgement—some information in case reviews can be withheld—also s 9(1) public interest considerations relating to information about standard of care and remedial action taken in respect of identified deficiencies—consideration of ss 16 and 17—public interest met by publication of comprehensive summary of relevant issuesRequest for documentation relating to resignation of West Coast Regional Conservator
Case notesSection 9(2)(a) applied to the detailed information requested—public interest considerations under s 9(1) required disclosure of general level of financial settlement and provision for contingent liabilitiesRequest by grandfather for address of grandchildren
Case notesRequest by grandfather for address of grandchildren—children in custody of father—address known to requester’s daughters—without more information about the family relationships, disclosure of the address under the OIA would infringe the children’s privacy—good reason to withhold under s 9(2)(a).Local Authority rejects Ombudsman’s recommendation to monitor nuisance as required under RMA
Case notesLocal Authority failed to respond to complaints from residents about dust and noise nuisance. What it should have done was to consider complaints from residents by undertaking relevant surveys and tests to determine the extent of the problem being complained about (this is a responsibility under ss17 and 35 of the Resource Management Act 1991)—complaint sustained —Ombudsman recommended the Local Authority monitor noise and nuisance effects—recommendation rejectedLocal Authority issued a Project Information Memorandum (PIM) unlawfully
Case notesProperty developer changed basis of development and obtained new Project Information Memorandum (PIM) containing conditions not prescribed in s 31(2) of the Building Act 1991—complainant considered the contents of the PIM unauthorised as the changes had not been agreed to by purchasers of the owner developing the property and action incurring legal expenses—Ombudsman found PIM not issued lawfully but agreed for Authority to amend the PIM to comply with LGOIMA—complainant offered ex gratia payment in recognition of legal costs incurredLocal Authority issues non-notified resource consent for vacant site
Case notesNon-notified resource consent application granted for vacant site – neighbours claimed damage resulted from excavations and complained about the height of the building erected—Ombudsman investigated and found no apparent breach of s 94 of the Resource Management Act or District Plan rules and concluded the Local Authority was not unreasonable to issue a non-notified consent in this case—complaint not sustained—question of liability for damage allegedly incurred by complainants was a civil matter to be pursued in the courtsDepartment of Corrections accepts obligation to consider inmates’ circumstances when deciding work and educational paroles
Case notesRefusal of work and educational paroles before inmate appeared before National Parole Board—inflexible policy inconsistent with concept of individual case management—review resulted in detailed case management plan for inmateLocal Authorities should avoid unnecessary delay processing resource consents
Case notesTime limits for decisions made in respect of resource consent applications—ss 21 and 115 of the Resource Management Act—processing delays—responsibility of local authorities to avoid unreasonable delays