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Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
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This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
19 Resources Show all
Investigation of the Department of Corrections in relation to the detention and treatment of prisoners
Systemic investigationsUnder the Ombudsmen Act 1975, it is a function of the Ombudsmen to investigate complaints relating to matters of administration affecting persons in their personal capacity against various bodies, including the Department of Corrections (the Department). Pursuant to this Act, the Ombudsmen have power to investigate complaints by prisoners about all aspects of their detention by the Department. At the end of 2004 serious issues related to the treatment of prisoners came to public attention.Request for father’s immigration file
Case notesPrivate interests gave rise to a public interest—pursuing legal rights and remediesRequest for list of persons banned from entering New Zealand
Case notesRequest for list of persons banned from entering New Zealand—privacy considerations—public interest in disclosure did not outweigh reason to withholdRequest for results of disciplinary investigation
Case notesRequest for results of disciplinary investigation undertaken by Fire Service Commission and related correspondence—significant privacy interests not outweighed by countervailing public interest, subject to release of an appropriate balanced statementRequest for information about potentially contaminated sites
Case notesRequest for information about potentially contaminated sites—Regional Council held information not known to District Council—privacy interests requiring protection—Land Information Memoranda—public health interests recognised—information withheld from requester but released to owner/occupier and District Council—complaint settled by agreementRequest for a report about the escape of a psychiatric patient from a secure forensic unit
Case notesRequest for report prepared by Capital and Coast District Health Board after escape by psychiatric patient from the secure forensic unit—information withheld—clinical information about patient protected—public interest identified in accountability of CCDHB for escape and steps taken to prevent future escapes—short statement releasedRequest for information about action taken by a university after a student was convicted of fraud
Case notesRequest by journalist for information about action taken by a university after a student was convicted of fraud in relation to applications for aegrotat passes—s 9(2)(a) applied—public interest satisfied by release of media statement explaining action takenRequest for report of misappropriation of funds and fraud by employee
Case notesRequest for internal investigation report into allegations of misappropriation of funds and fraud by senior employee of Fire Service Commission—information withheld to protect privacy—legitimate concern about the expenditure of public monies—summary releasedDepartment of Corrections failed to meet requirements before placing inmate in restrictive regime
Case notesDepartment of Corrections placement of inmate on restrictive regime designed for the most disruptive inmates unreasonable because criteria for placement not met—placement deemed unreasonable—inmate immediately returned to mainstreamCouncil offers ex gratia payment to complainant following its failure to provide correct information about dispute between neighbours
Case notesAbatement notice issued in respect of non-complying structure—verbal agreement brokered by Council regarding acceptable modifications—modifications undertaken as agreed—other party to agreement disputed terms of agreement and withdrew—Council provided incorrect calculations regarding non-compliance—owner of non-complying structure incurred nugatory expenses—Council agreed to make ex-gratia payment to resolve matterDepartment of Corrections applies prison visiting rules too rigidly
Case notesSpecial family visit to inmate denied—decision contrary to Department's national standard—prison agreed to review its local instructions to ensure consistency with spirit and intent of national standardDepartment of Corrections delays prisoner release when segregation order expired
Case notesDelayed release from ‘precautionary segregation’—complaint upheld—implementation of computerised bring-up system to avoid recurrence of problem—no recommendation necessaryCouncil agreed to purchase land containing toxic residue given that purchasers were unaware of site state
Case notesPrior to availability of a LIM, property owners’ development of their land revealed previous use was illegal toxic waste dump—Council knew this prior to purchase but had taken no action to either assess or remedy the problem as a matter of public safety—Ombudsman concluded the Council had a responsibility to assist the complainants—Council then purchased the land with the intention of declaring it an ‘orphan site’ prior to assessment and clean up if necessary.Request for videotape of Police interview
Case notesRequest for videotape of Police interview—videotape withheld under s 9(2)(a)—strong public interest in the requester knowing how the Police had conducted its inquiries and responses given—release of transcript, subject to deletions, would meet public interestRequest by unsuccessful applicant for comparative information about himself and successful applicant
Case notesRequest by unsuccessful applicant for comparative information about himself and successful applicant—all information about requester released to him—detailed personal information about successful applicant withheld under s 9(2)(a)—requester seeking to establish why his application unsuccessful—matter resolved by provision of s 23 statement of reasons and a summary of successful applicant’s qualifications and work experience—s 16Request by unsuccessful applicant for successful applicant’s performance agreement
Case notesRequest by unsuccessful applicant for successful applicant’s performance agreement—portions of agreement withheld under s 9(2)(a)—information at issue found to be about job requirements not personal about the jobholder—information released.Request to Minister of Immigration for copy of list of overstayers
Case notesRequest for copy of list of overstayers—request refused under s 9(2)(a)—list held compiled for internal 'alert' purposes and not necessarily accurate—privacy interest—no countervailing public interest considerations which outweighed need to withholdRequest for curricula vitae of applicants selected for interview
Case notesRequest for curricula vitae of applicants selected for interview—information withheld under s 9(2)(a)—summaries made available under s 16Local Authority required to withdraw notification of excess water charges
Case notesCharging for water by quantity consumed—notification—charges not based on a bylaw—s26 of the Rating Powers Act 1988