Resources and publications
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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
6 Resources Show all
Immigration Service allows reconsideration of residence application
Case notesApplication for residence declined on ground that false declaration supplied—principles of fairness and natural justice—provision of a fair hearingImmigration Service delays to process permit reconsideration prompting staff training
Case notesImmigration—work permit—delay in reconsidering application-reconsideration process—staffing and training analysis—complaints resolvedImmigration Service inconsistent applying test for employers supporting residence applications
Case notesApplication for permanent residence on occupational ground—declined on grounds that nationwide advertising for position had not been undertaken by employer—different approaches taken by Regional and Head OfficesDepartment of Internal Affairs administrative practice regarding prefix name in passports not unreasonable in the circumstances
Case notesRefusal to issue passports with names printed as requested-invasion of privacy-administrative convenienceImmigration Service fails to provide adequate opportunity to comment on adverse information and failed to give clear reasons for decline decision
Case notesImmigration-residence visas—applications provisionally approved and subsequently declined—reasons for declining not given at time of provisional approval-whether decisions to decline unlawful or unreasonable—whether procedures adopted in declining applications unreasonableImmigration Service fails to consider residence application in accordance with policy
Case notesUnreasonable decision to decline application for permanent residence Misapplication of policy following a policy change