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Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
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More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
12 Resources Show all
Department of Corrections unreasonably declines computer access to inmate
Case notesAccess to computer suite in prison denied—Ombudsman found this unreasonable—Corrections agreed to reconsider the inmate’s request and to review criteria for use—also that computer facilities at prison be reviewed to ensure availability to prisoners who meet criteria for assistance with litigationDepartment of Corrections not unreasonable to decline face to face interview between prisoner and journalist in particular case
Case notesPrisoner requested face to face interview with journalist—request declined—Ombudsman noted journalist had offered to conduct interview by AVL, notwithstanding preference for face to face—Ombudsman concluded that on this basis Department had not acted unreasonably in this instanceDepartment of Corrections failed to meet requirements before placing inmate in restrictive regime
Case notesDepartment of Corrections placement of inmate on restrictive regime designed for the most disruptive inmates unreasonable because criteria for placement not met—placement deemed unreasonable—inmate immediately returned to mainstreamDepartment of Corrections applies prison visiting rules too rigidly
Case notesSpecial family visit to inmate denied—decision contrary to Department's national standard—prison agreed to review its local instructions to ensure consistency with spirit and intent of national standardDepartment of Corrections delays prisoner release when segregation order expired
Case notesDelayed release from ‘precautionary segregation’—complaint upheld—implementation of computerised bring-up system to avoid recurrence of problem—no recommendation necessaryPower Board required to change opinion of company’s credit standing following Ombudsman investigation
Case notesDecision to decline discount on power accountPower Board agrees to refund person who was unaware of power-saving switch
Case notesFailure to charge for water heating power supply at appropriate rate—installation of system entitling consumer to concessionary rate not notified to power supply authority—no fault of complainant or authority—authority had benefit of power savingsPublic Trust’s practice of charging release fee on mortgage contrary to law
Case notesMortgagee–mortgage release fee–implied condition to recover expenses–whether extends to mortgagee charging fee for work of in-house solicitorDepartment of Labour failed to provide adequate support to training provider
Case notesREAC/Department of Labour-unfair treatment of training provider—lack of just and fair procedures—accurate recording of information—right to a fair hearingState Services Commission obliged to honour guarantee of work placement in public service
Case notesLeave without pay—employee guaranteed placement on return—consequences when no position foundPower Board unreasonable not to verify power-user’s explanation for unpaid invoice
Case notesDisputed electricity account—whether complainant resident at premises in questionDepartment of Labour delays processing travel claim
Case notesApprenticeship claim-delay in completing enquiry into travelling allowance—administrative checks instituted