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  • Ministry of Social Development (CYF) failings at Family Group Conference and remedy of ex gratia payment required

    Case notes
    Ministry of Social Development (CYF—later Oranga Tamariki) fails to recognise impact and stress caused by failings by its staff at a family Group Conference to discuss child’s future—Advisory Panel had already acknowledged many of the failings but MSD had not accepted the gravity thereof—Ombudsman’s opinion on the matter accepted and MSD (OT) finally offered reasonable ex gratia payment and meaningful apology to complainant