Resources and publications
Ngā rauemi me ngā tānga
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Projects, reference and data
Template letters and work sheets
6 Resources Show all
- Case notes
Earthquake Commission asked to reimburse claimants who travelled to Christchurch from Auckland to attend a meeting with EQC officials who failed to arrive—Ombudsman concluded EQC failed to provide the level of service required in the circumstances—EQC asked to offer ex gratia payment to compensate losses incurred and to apologise
Earthquake Commission must follow legislation on claim lodgement time but Ombudsman considers law harshCase notesEarthquake Commission (EQC) not unreasonable to decline a claim lodged out of time because this is required under the legislation—Ombudsman considers the law unreasonably harsh and it should be changed—EQC advised it will look into amending the law
- Case notes
Access to computer suite in prison denied—Ombudsman found this unreasonable—Corrections agreed to reconsider the inmate’s request and to review criteria for use—also that computer facilities at prison be reviewed to ensure availability to prisoners who meet criteria for assistance with litigation
Department of Corrections not unreasonable to decline face to face interview between prisoner and journalist in particular caseCase notesPrisoner requested face to face interview with journalist—request declined—Ombudsman noted journalist had offered to conduct interview by AVL, notwithstanding preference for face to face—Ombudsman concluded that on this basis Department had not acted unreasonably in this instance
Department of Corrections reasonable to seek removal of prisoner from study course in some circumstancesCase notesWhether the Department of Corrections was reasonable to request the tertiary institution to remove a prisoner from a course at a polytechnic—Ombudsman found Department’s decision to have been reasonable in part
Earthquake Commission not unreasonable to decline payment for engineering reports commissioned by property ownerCase notesWhether it was reasonable for EQC to decline payment for two engineering reports—Ombudsman considered that EQC had not acted unreasonably in this respect